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GB · family_with_children · Mar 2026
Location is perfect. In the heart of Baltic triangle, walking distance to city centre.
VN · couple · Jan 2026
GB · solo_traveller · Nov 2025
Extremely Disappointing Stay – Cold, Poorly Maintained Property & Unacceptable Management
Location
I booked this property for 5 nights in November and unfortunately the entire stay was extremely disappointing. From the moment I arrived, there were problems. The hallway light was out, making it difficult to even unlock the door—I had to use my phone torch just to get inside. When I entered, the apartment was freezing. I checked the host’s portal for heating instructions but found nothing helpful, so I contacted the host via WhatsApp. The next day I was told to use the radiator dials or contact the handyman. The radiator dials did not work, and the handyman confirmed that the heating was centrally controlled. He also said he’d notify the management company about the broken hallway light. Soon after, the management company called—not to resolve the heating urgently, but to ask if I could stay in the property between 13:00 and 18:00 the next day to wait for a WiFi engineer. I found this completely unacceptable and frankly rude. I was paying to stay there and visit family, not to wait around for maintenance appointments. Only after that did they mention the heating again, which seemed like a low priority to them. By the second evening the heating still wasn’t working. I was told there were several fan heaters in the property, so I tried to use one as a temporary solution—but it was faulty and began sparking. When I reported this, they said they would send out a new one. By Sunday nothing had arrived, and since I only had one night left, I told them it was pointless. They agreed the situation wasn’t acceptable. On top of the heating issues, I found multiple problems throughout the apartment: • Curtains hanging off the rails • A wardrobe hinge barely attached • Possible damp in the bedroom • A lumpy mattress with springs pushing through, which caused back pain • Multiple marks on the living room walls • A cracked toilet seat • A slow-draining sink • A broken shower bracket Communication with the management company was also poor. Responses often took over 24 hours,
FR · couple · Oct 2025
GB · couple · Oct 2025
Cute flat in a great location with some temperature and wifi issues.
The flat looks just like the pictures, which is very nice. It was clean and the little decoration details were a plus. It had a lot of facilities provided, as listed in the description. The location is great. The keys pick up was easy. Seems the hosts tried their best to make the stay a pleasant experience. Overall, I would recommend the place.
The flat was very hot, it was difficult for me to sleep at night despite the fan provided. I stayed during summer but the days were not particularly hot outside. Despite that, one day it felt like the inside was at least 10 degrees more than the temperature outside, which made me want to leave the flat for most of the time as it was suffocating, which is a shame, because the interior is so nice. I can't imagine staying there during a heatwave. However, I wouldn't hesitate to come back in colder months. The second big minus was very poor wifi. I was planning to work from there and it was simply impossible. My own phone internet had also poor service inside the flat but it likely depends on the service provider.
L1 · Liverpool