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Guests mentioned
IL · couple · Sep 2026
The communication with the person responsible for the apartment was not handled well. When we arrived at the apartment at around 6:00 PM, we were in a hurry to leave for a meeting and discovered that there was no hot water. There was still no hot water the following morning. I was in contact with him throughout the next day regarding the issue, and I expected that someone would come to the apartment while we were out and fix it. However, this did not happen. When I returned to the apartment that evening, I only had about an hour before I needed to leave again. Instead of someone coming to resolve the problem, I was asked to open a dirty cupboard, inspect the boiler myself, and turn the valves in order to increase the water pressure. After doing this, I explained that I did not feel it was appropriate for me, as a guest, to be dealing with the boiler inside a dirty utility cupboard, especially when I was getting ready to leave for an appointment. I was then told that this was a very simple procedure and that guests are often asked to do it themselves. At that point, the conversation became quite argumentative and uncomfortable for me, so I decided to stop responding. My main concern is not only that we were left without hot water, but also the way the situation was handled. I would have expected the apartment to have working hot water upon arrival, and once the problem was reported, I would have expected someone to come and resolve it rather than asking me to troubleshoot and fix the boiler myself
NL · extended_group · Sep 2026
FR · family_with_children · Sep 2026
Très bien placé
l’emplacement est super. Très bien placé
Il n’y a pas eu d’internet pendants tout notre séjour Je l’ai signalé plusieurs fois mais rien n’a été fait. On nous a pris 95€ pour une clé supplémentaire… j’ai trouvé cela absolument pas normal.
GB · extended_group · Sep 2026
Exceptional location, comfortable and with all amenities required. Recommend.
Hosts were super responsive as when we arrived (post 3pm check in time) the cleaning was still in progress so they got the cleaner to come and give us access.
AR · extended_group · Aug 2026
Pollen Street · London