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Jul 2025
Lack of urgency & basic commodities
At first everything seemed ok, until we found out that we had only 2 towels for our 1 week stay, no extra blankets, and the tv wasn't working. The manager answered calls/texts on the first three days (as I continued to request someone coming to fix the tv). Extra blankets were inside plastic bags "clean" according to manager. But no extra towels were ever supplied and he stopped responding to my requests to please fix the tv. Manager only urged me to message owner via hotels.com, but no one ever responded. I'm extremely disappointed for the lack of urgency to fulfill basic requests "included in our stay"; and feel disrespected for not responding past the third day.
Jul 2025
Overall, I really enjoyed my stay! The room was clean, well-stocked with toiletries and towels, and the hot water was super quick to turn on :) I think it's important to note that Miami Beach has a lot of older-style buildings in between skyscrapers, and if you're not used to the natural condition of buildings like that, you might think the building isn't properly maintained from the outside. But the inside hallways and room was very clearly updated and well cared for, and the multiple codes gates on the properly gave me confidence that I was safe and sound. The neighborhood itself felt overall safe to me as well, by Miami standards anyway. I ended up using PayByPhone street parking for my stay since I was constantly driving around and coming back late, but the location does offer limited parking spots for $20 a night if you wanted to go that route instead. Found myself not really needing to contact the manager after check-in, but he was quick to respond whenever I did call or text on the first day👍
friends · Jun 2025
This place was absolutely disgusting and nothing like the photos. The room we were given looked nothing like what we paid for. We tried to contact the host right away to ask about it, and he wasn’t responding to my texts or calls (to both numbers he gave) Then, while my friend and I were getting ready, a maintenance man walked right into the room. No notice. No knock. Just walked in like it was normal. We were shocked and uncomfortable. I messaged the host about this too, and — surprise — he ignored that as well. The one and only good thing about this place is the location — it’s near Ocean Drive. Because of the lack of communication from the host, we left for a few hours to enjoy the area and cool off. When we came back, we were horrified to find bugs crawling on the bed.My friend went to wash her hands and saw dead bugs in the sink. We looked up and realized the light fixture was filled with tiny bugs & their wings. Gross. I called the host multiple times—no answer. I texted him, and his only response was, “Pest control will be on their way.” That’s it. No apology.no sense of urgency, nothing. We contacted Expedia because there was no way we were staying there. The booking was originally non-refundable, but because the host still wouldn’t respond to them either, we were issued a refund. So thank you to Expedia and Nadhell for handling it properly, because the host certainly didnt. Yes, it’s close to Ocean Drive. But that doesn’t matter when you’re sleeping with bugs. bleh
family_with_children · Jun 2025
I didn’t like the host texting me about paying the parking fee all the time. and I wasn’t able to go inside after he gave me the code, I had to being waiting for him to open the door for us as well the property doesn’t have inside locks so the host could be able to go inside if they wants and with my kids I wasn’t feel safe because they may could entry any time if they wants
family · Feb 2025
Very poor communication
545 Michigan Ave · Miami Beach