A Stylish St Paul's Holiday Home with City Views

28 reviews

• V

  Viktorija

  LV · family_with_children · Oct 2026

  5/10

  Beautiful apartment, good location near the bus stop, but very poor communication and check-in experience

  1. Eco tax and additional charges: After I had already paid for the apartment, I was informed that an additional €12 environmental contribution had to be paid for 4 nights for 2 people, including my 9-year-old daughter. According to the applicable Maltese rules, children under 18 are exempt from this contribution. The correct amount should therefore have been €6 for my stay. I contacted the host about this, but received no reply. 2. Check-in and communication: We arrived late in the evening, but getting into the apartment turned into a very stressful experience. The access code provided did not work, despite me trying it multiple times. I then went downstairs to try the key, but I couldn’t open the door with that either. This took a considerable amount of time. Throughout the process, I tried contacting the host via both Booking.com and WhatsApp, but received no response. After trying everything else without success, I had no choice but to make an international phone call to get help. Although I can communicate in English, I am not fully confident speaking it over the phone, especially in a stressful situation. I was counting on being able to communicate through messages, where I could use a translator if necessary. Arriving late in the evening with my daughter, spending so much time trying to get inside, and receiving no response to my messages made the situation even more stressful. Not every guest speaks English, particularly elderly travellers or people who rely on translation apps to communicate. What are they supposed to do if they arrive late in the evening, the access code doesn’t work, the key doesn’t open the door, and their messages are ignored? Guests should be able to rely on timely assistance, especially when they cannot access accommodation they have already paid for. 3. Wi-Fi: The Wi-Fi details provided were incorrect.

• E

  Emil

  RO · couple · Oct 2026

  10/10
• V

  Vitalii

  PL · couple · Sep 2026

  9/10
• D

  Dominik

  CZ · family_with_children · Sep 2026

  1/10

  Horrible communication, hidden EXTRA FEES! Bedroom not separate and without a window. Very loud AC!

  The apartment itself is generally quite nice. But it's not that well equipped and it's obvious it wasn't made with much thinking (light switches on weird places, the fridge opens to the other side than it should...)

  Communication with "Zzzing team" - absolute disaster. They demand an extra payment (eco tax) after the sum confirmed on Booking "includeing fees and taxes" is paid, which is a scam. Had to argue with an AI chatbot for weeks. When finally a human wrote a message, it was as incompetent as the AI and same goes for the Zzzing people answering phones. The result? We didn't have access codes to the flat at the time of arrival. The address is not even clear, the correct building is hard to find. The bedroom has no window! And it's not separate from the kitchen/living room! It's connected by a large gap in the wall... when the kids were sleeping, we had to be super quiet even in the other room! No microwave and the kitchen is not fully equipped. Some plates were new and had still stickers on them - we had to remove it ourselves, it wasn't easy. The view from the balcony is rather appalling. And the AC was extremely loud, that was horrible! ... Also, I wouldn't trust the rating here much - they bribe clients to get a better rating. They sent me a message that, I can win a free stay if I rate the apartment with a 9 or 10.

• M

  Melih

  DE · couple · Sep 2026

  10/10