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partner · Jan 2026
While very understaffed, the staff was kind and lovely. Asked multiple times for the room to be freshened up, didn’t happen until night 8. We flew out the next day. Needs a lot of work in the newly acquired section of the hotel, bathrooms are definitely sub par. Pool was dirty and the hot tub constantly had a thick layer of scum. If you are someone who uses the pool on vacation, this is not an ideal spot. Not the fault of the hotel, but the hallways in the new tower constantly smelled like weed. We wouldn’t book here again. For the cost, we wouldn’t recommend. Positive note: the staff was exceptional and kind. Negative note: Dirty and way understaffed.
partner · Jan 2026
This was a frustrating stay overall. During my 5 night–6 day stay here, housekeeping only serviced the room once. The first room had no window covering, and the water never became hot at any point during the stay. Construction began around 8:00 AM every morning and repeatedly woke us. I also witnessed a guest being rescued from a stuck elevator, which raised safety concerns. Laundry facilities were available but there was never change to run the machine on-site, requiring a trip to a sister hotel. After 10:00 PM, the main building lobby could not be accessed internally, you had to walk outside on the street. This meant no access to ice, the pool, or the store late at night. I also saw roaches in the hotel. The staff were kind and polite, but they appeared overwhelmed and at times unresponsive. It was clear many problems were beyond their control, and they seemed worn down dealing with ongoing operational issues. Unfortunately, these combined problems made this a disappointing stay.
friends · Jan 2026
The pool and hot top was very disappointing, dirty, and discolored water. Elevator was not working two different days. Restaurant connected with the hotel was frequently out of many items including syrup ( ordered waffles and was told after being served that syrup not available). Difficulty obtaining individual checks when seated at same table, inconsistent rules and regulations between serving staff. Management addressed the problems in timely manner and addressed the problems. Overall the hotel was clean.
Jan 2026
Needs updating
Jan 2026
Location
San Juan