Abyssinia Renaissance Hotel

31 reviews

• M

  mohannade102

  Business · Feb 2024

  2/10

  A terrible experience

  One of the worst hotels I have been to. The hotel is nothing close to what appears on photos. The room I was given was literally falling apart. Toilet sink not filling up, kettle machine leaking, shower drain not draining, dirty bed sheets, safe-box not working and cockroaches in the bathroom. I reported to reception 3 times, and twice to the Manager and BD Manager. All I kept getting was nice words and promises for three days with nothing done!!!!! Breakfast is too feeble with no buffet but limited options to order from (either omelette, boiled eggs or scrambled eggs with two pieces of toast)!!! First day dinner I ordered a tuna pizza from the menu and was missing 4 out of the 7 components listed in the menu. I was still charged the full amount!!!! I had to cancel my booking after only three days despite a booking of 7 days. If anything positive, it’s the friendliness of the kitchen staff.

• F

  FarAway429751

  Couples · Jan 2024

  10/10

  Outstanding

  The hotel is perfectly located near Bole area. The price is very fair in comparison to the products. The staff is very friendly although this a language differences. The manager Niti is an outstanding manager. He believes in customers satisfaction, he works 7 days a week (which is hard to find) I worked with hilton hotels for 15+ years in different states in USA as GM. My wife and I are enjoying our stay. Thanks for Nati and his staff. Nati is treating all guests as if we're in his own house to me that is customer service is and what a successful manager will do goes beyond the call of duty always. (the exercise room is beyond perfect) Abdel & Julie room 204

• M

  Mehreteab

  Jan 2024

  8/10

  I booking for two wins bed but i get other Claas big one but that is not bad.

• S

  sufyanahmedi

  Solo travel · Dec 2023

  10/10

  Excellent budget hotel in the centre of Addis Ababa

  Excellent experience. Polite and great staff. Mr Nati was there round the clock. They even upgraded me for minor problems with my room! Cozy rooms, well furnished rooms and ample space. Complaints and concerns were promptly resolved. Overall a very good budget hotel in the centre of Addis Ababa.

• 5

  55gerdienv

  Business · Dec 2023

  10/10

  Great stay at very reasonable price

  The hotel room looks great and is very comfortable. The bathroom is excellent. The staff is exceptionally friendly and helpful. I like the balcony, where I was sitting enjoying the sunshine and the view on the city and the mountains. I will definitely come back again.