Al Habtoor Palace Budapest, Preferred Hotels & Resorts

1422 reviews

• R

  Rosa

  AU · couple · Oct 2026

  6/10

  Was confusing with information re breakfast n the television didn’t work at times the remote control was so s t

  The interior

  Service staff especially for breakfast

• A

  Azra

  HR · family_with_children · Oct 2026

  1/10

  Charged for an unused night and refused a refund

  The overall hospitality was equally disappointing. Staff were remarkably unfriendly and unwelcoming. At breakfast, two employees walked straight past me without so much as a “good morning.” Apparently, even basic courtesy is too much to expect at this five-star establishment. Furthermore, the baby cot provided was an absolute disgrace. It was an old-fashioned metal cot resembling a hospital bed, with zero protective padding to prevent a small child from hitting their head against the metal bars. It came with a poorly fitted, untidy sheet, and no proper children's bedding, blanket, or basic comforts. For a hotel claiming to offer five-star luxury, providing such a poorly equipped, unsafe, and unwelcoming sleeping space for an infant is simply shameful. The hotel appears to confuse luxury with expensive interiors, overlooking the very foundation of five-star hospitality: safety, basic courtesy, and genuine respect for families. Anyone can charge five-star prices. Earning five-star trust is an entirely different matter.

  We had to leave a day early because our child was unwell. We informed reception in advance and were assured that the unused night could be refunded. However, at checkout, the staff suddenly claimed that nobody had spoken to us about it. After we insisted on speaking with a manager, my husband spoke to him directly while settling the bill. He asked for written confirmation that we had stayed only two nights. The manager declined to provide it but personally gave my husband his word that the hotel would approve the refund as soon as Booking.com contacted them. Throughout the process, the hotel repeatedly insisted that nothing could be done without Booking.com. We therefore contacted Booking.com, who agreed to forward the refund request to the hotel. Yet the hotel did not even bother to respond to Booking.com. Later, they simply refused the refund, claiming there was no written evidence of any agreement. How convenient. On the bill we received, they even charged us city taxes for the third night when we obviously were not in the city at all! Is that even legal? What makes this experience particularly unacceptable is that a manager's word apparently means absolutely nothing at Al Habtoor Palace Budapest. Once payment has been collected, individual guests seem to become irrelevant. The hotel appears to confuse luxury with expensive interiors, overlooking the very foundation of five-star hospitality: integrity, accountability, and genuine respect for guests. Anyone can charge five-star prices. Earning five-star trust is an entirely different matter. For a hotel carrying the Al Habtoor name, this level of service and disregard for a management commitment is not merely disappointing — it is an embarrassment.

• E

  Ebru

  TR · solo_traveller · Oct 2026

  3/10
• K

  Karen

  US · solo_traveller · Oct 2026

  9/10
• K

  Klara

  HU · family_with_children · Oct 2026

  9/10

  Je suis sure que ces remarques pourront vous aider à corriger des erreurs

  Le design, l’espace de la chambre Les concierges et les portières sont très aimables et disponibles. L’emplacement est idéal.

  La chambre etait mal nettoyée pendant notre séjour et la petite peluche oublié par ma petite fille dans le lit perdu pour toujours Le sol autour de la piscine très dangereux et très glissant !