Albany Hotel

72 reviews

• K

  Kelly

  Oct 2025

  4/10

  This hotel has a very serious mouse problem. If you go there everyone will act surprised when you say you saw a mouse, but they've known for a long time they have this problem. They will not refund your money, I promise you this. They will see this review and they will say this is abnormal, but it's not. They will argue with you for hours about why you are wrong instead of just giving you your money back. And I stayed in three different rooms, the last one being the upgraded room they sent me to after my complaints, and in each room the toilet seat was near falling off. The third room didn't even have sheets on the bed. They threw everything they could at me in bribery and extras trying to get me to stay quiet about this. But all I wanted was my money back so I could move on. If they had just done that instead of wasting days of my trip, I would not bother to write this review. I'm sorry to the other Hotel staff members that were wonderful. This is the fault of leadership 100%.

• L

  Lisa

  Oct 2025

  6/10

  Room was small but well kept. Lights are either on or off. There was no bedside or reading lamp. Closet in the room I stayed in was not available to me. Good location and walkable.

• R

  Robyn

  Sep 2025

  10/10

  Lovely hotel, quiet, clean, comfortable, walkable to most things and close to the tramline.

• M

  Marcella

  Sep 2025

  10/10

  I selected the Albany because of location to the bus station as I was doing alot of tours and this hotel didn't disappoint. It is a 10 minute walk to Prince Street and all the main attractions... but without the crowd and noise. It was a very quiet location, very safe (I was by myself). The room was HUGE. Had a walk in closet - I only wish they put a dresser in such a big space with drawers for your clothes. The bathroom was massive. The housekeeping crew was great, every day you got cookies and (2) bottles of water. There are no elevators so if you cannot walk up 4 flights of stairs you'll need to request a bottom floor (the front desk carries your luggage up which was nice). I only have two complaints if you will - I was there September so it was starting to cool down. Every day at 6am and around 8pm the boilers come on and it has a ringing sound to it. I inquired what the sound was and the front desk informed me of the boilers coming on to heat up. It does stop after about an hour but it is bothersome noise and even with windows shut you can still hear it (my room was in the back so not sure if you are facing the main street if you won't hear it). The other was that we had some heat spells and there is no air conditioning. I was able to get a fan and with the windows open it was fine sleeping at night, but if you come during the summer you may want to consider. Otherwise a lovely hotel, highly recommend and would stay here again.

• EM

  Edgar Matthew

  Sep 2025

  10/10

  Lovely feel to the building and rooms. I wanted quiet and convenient and got both. Staff were exceptionally helpful and friendly. When traveling away from home, it can be lonely and strange. Not so at the Albany. Thanks to you.