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CO · extended_group · Oct 2026
US · couple · Oct 2026
Nice quiet place to stay, close to the airport
The pool was beautiful! Staff at the front desk friendly and helpful.
Needed better lighting in the room
US · family_with_children · Oct 2026
KY · family_with_children · Oct 2026
The front desk staff were friendly and helpful throughout our stay. However, unfortunately, our experience took a disappointing turn on the second night. When we left the hotel, we left our iPad on the bed. Upon returning later that day, we noticed that the beds had been made, as expected, but our iPad screen was broken. It was extremely disappointing that the damage appeared to have occurred during housekeeping, yet no one informed us of what had happened. We reported the incident to the front desk shortly after discovering the damage. The following day, the manager contacted me to request further details, which I provided. However, I was later informed that the cleaner denied seeing an iPad on the bed. The manager advised that I would receive a call from the police department, followed by contact from the insurance company. Several days have now passed, and I have yet to receive either call or any further update regarding the matter. While I appreciate the friendliness and helpfulness of the front desk staff, the way this incident has been handled has been extremely disappointing. I would have expected greater accountability, transparency, and follow-up from the hotel when a guest's personal belongings are damaged during their stay. Unfortunately, this experience has left a negative impression of what was otherwise a pleasant interaction with the staff.
CO · family_with_children · Oct 2026
7220 Northwest 36th Street · Miami