AMAZING OPEN PLAN LIVING

90 reviews

• J

  Jonette

  NZ · extended_group · Sep 2026

  1/10

  Terrible experience overall

  Not applicable

  The fact that the booking was cancelled on the morning we were to stay. Monies were taken from my account 2 days prior to the stay, as had been planned. On the day, an email was sent at 9.30am from booking.com, cancelling our booking on the grounds that the property had informed them that they had overbooked. We had booked this accommodation months in advance, had a flight the next morning at 6.55am, and it was the Sat night of August bank holiday. As we had been driving, we had not seen the cancellation email until the afternoon. We had driven as close to the property as we had the information for, then contacted the owner directly by phone. S/he requested texting only. S/he said they had no bookings through booking.com for that evening. She/he said they had no space/ availability for us. She/ he then said his/ her partner had informed booking.com re: not being able to fufill the booking some time ago. S/he promised to let me know when this had been so I could discuss it with booking.com, but then ceased to respond to texts either that day, or on subsequent days. Either the owner had not informed booking.com until the day, or booking.com failed to inform us when the owner had let them know they could not fulfill our booking. I called booking.com but after more than 15 mins wait time, and being informed of an anticipated 30 mins+ wait time, we could not under the circumstances afford any further time waiting, as we needed to source alternative accomodation at the very last minute. This was very late, very stressful, and very unnecessary. Very disappointing after many years of trouble free accomodation booking through booking.com. Who was at fault? This is unclear, however what is clear is that neither party took responsibility, and that it was the customer(s) who suffered.

• B

  Bailey-Shaw

  GB · solo_traveller · Jul 2026

  1/10

  Last minute cancellation by host

  Nothing

  I received a email from the host cancelling my booking about 90 minutes before I was due to arrive. When I tried to ring them to discuss nobody answered. Assuming they rented it out for more money via another site or something.

• C

  Chloe

  GB · couple · Jul 2026

  1/10

  Very disappointed

  Property on face value was lovely

  So disappointed, I received multiple emails at 11pm whilst staying in the property asking me to leave with no explanation as to why, called and messaged the owners and although they read my messages I was ignored and still unsure why I was told to leave. It left me with the issue of having to find a new place to stay after 11pm at night and now having to go through booking.com to try to get it refunded. Real shame as reviews were amazing and the apartment itself is a really lovely place in a great location but lack of communication from owners is really unprofessional and unfair.

• F

  Farah

  GB · couple · Jul 2026

  4/10

  Comfy, but not like the pictures advertised

  Bed was comfy

  Not the same as what is shown in pictures advertised, there was not 2 beds as shown or sofa, no standing mirror, no hair dryer, iron toiletries as listed in advert and no communication from host after trying to call and text. Property was difficult to find, different address on listing to what the host sent, sat nav takes you to 2 different places, host was not responsive. There was old food in the fridge so a proper clean was not done prior.

• M

  marjan

  GB · solo_traveller · Jun 2026

  9/10

  The was very clean, comfortable, and exactly as described. We had a great stay, and the host was friendly and helpful

  The only issue was that the address was a bit difficult to find at first. Everything else was great.