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US · solo_traveller · Sep 2026
Out of my 20 years of traveling and staying in hotels, this was the worst experience of my life
I liked leaving at 6am on the day of my check out
my stay at this location was completely unacceptable with the stuff that I had to deal with. the first room that I was given it looked like the door was kicked in. And it smelled completely like smoke. When I first brought this to the attention of the front desk, the tenant decided to grab a screwdriver to try to screw it back in, and then when I told him that wasn't going to work. He decided to grab more tape. Then, after actually walking down and seeing it and going back to the computer, he's like, oh, this is a room that we were told not to put people in. And that was the very frustrating start that I had to deal with. Please see picture attached and then I was moved to a room upstairs even though I had a request for a room downstairs due to my pet. I was advised that th had no other rooms on the first floor and that the 2nd floor was my only option. I caved and when I moved everything upstairs, i had to wait for they made to finish cleaning the room so stood in the hallway until it was completed. as soon as I unloaded, literally everything from my car amd put into the room, I was told, well, I'm being moved back downstairs to the first floor.. I tried staying in the room upstairs and was told. No, I need to move back to the room downstairs. So then i had to move everything from the room up stairs back down to the 1st floor and the room was the door directly next to my first room. They claim to have wifi but the wifi they had, had one bar and only connected when u were at the front desk so I had no internet all weekend. The wifi does not work in your location and I am extremely upset. The staff had no clue what they were doing and seemed like worked excessive hours as when i checked in at 6pm, the same person was still there at 9am the next morning. I was charged 5 nights of pet fees when I was only there 3 nights. They did end up refunding em for the extra two nights but had to wait for the manager to refund when they were back on tuesday.
US · couple · Aug 2026
US · couple · Aug 2026
Best I’ve had!
Everything aspect!
No complaints!
US · solo_traveller · Aug 2026
The Americinn was a convenient location for all the places I needed to go.
I liked the location of my room, the size and comfort of the furniture, and the breakfast provided every morning.
The only time housekeeping appeared was on the 5th day of the 6 nights I stayed there. That was the only time the trash was taken out and a few towels were changed.
CH · solo_traveller · Aug 2026
500 Baldwin Plaza Dr · Baldwin