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Ana y Jose Tulum Hotel & Spa

8.8/10103 reviewsTulum

Luxurious Spa Retreat Indulge in ultimate relaxation at the spa offering a variety of treatments. Enjoy the private beach, outdoor pool, and fitness center for a rejuvenating stay. Exquisite Dining and All-Inclusive Experience Treat yourself to delectable international cuisine at ANA Y JOSE or savor a meal through room service. With all-inclusive rates, your dining and beverages are sorted. Elegant Accommodations and Prime Location Unwind in uniquely decorated rooms with premium amenities. Benefit from conveniences like dry cleaning, concierge services, and event spaces. Embark on a lavish getaway at Ana y Jose Hotel & Spa Tulum and immerse yourself in luxury.

What this place offers

Fitness facilities
Free airport transportation
Conference space
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk

Policies & house rules

Check-in from 15:00
Check-out until 12:00
Pets allowed
Free parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Only registered guests are allowed in the guestrooms. • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. • Contactless check-in and contactless check-out are available. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.

Available rooms

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103 reviews

Guests liked

Beachfront location with stunning ocean views
Friendly, attentive and accommodating staff (housekeeping, servers, spa)
Clean, comfortable rooms; some with private plunge pools
Excellent spa and beach playground for families
Pleasant property and overall boutique/family-friendly vibe
Specific servers/staff called out by name for strong service

Guests mentioned

Food and drinks seen as overpriced for the quality
Gym/fitness center small and poorly equipped
Loud daytime electronic dance music on the beach
Occasional slow restaurant service and front-desk checkout issues
Some rooms can be noisy (e.g., next to kitchen)
Tulum-area issues noted (traffic, poor street lighting, minor security concerns)

Vilma
Aug 2025
10/10
Very wonderful stay thank you for everything
Maksim
family · Jul 2025
10/10
We enjoy our stay.
Pedro
partner · May 2025
8/10
Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back
Chamil
family_with_children · Mar 2025
10/10
We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.
Ivan
partner · Mar 2025
6/10
Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.

Location

Carretera Tulum Boca Paila Km 7 · Tulum