Andreas Hotel & Spa

490 reviews

• V

  Vacation28888663324

  LONG BEACH, CALIFORNIA · Friends getaway · Aug 2026

  2/10

  Beautiful hotel, horrible experience. Disappointed.

  **Beautiful Hotel, Terrible Guest Experience** We were really disappointed with our stay. The location is excellent, and the hotel itself is beautiful, clean, and well-maintained. Almost every staff member we encountered was friendly and helpful. Unfortunately, one person managed to completely overshadow all of that: Karl. Karl seemed determined to micromanage our entire experience, particularly around the pool. No outside food or beverages. No floaties in the pool. And, apparently, guests are not allowed to move the umbrellas—even when the temperature is 112 degrees and you're simply trying to create some shade. During the off-season, when the pool area was far from crowded, it was especially difficult to understand why the umbrellas were apparently there for decoration rather than shade. Karl would literally come out of his office if he saw you holding food or a drink while walking through the pool area. At one point, we were leaving to go to dinner with an unopened bottle of wine in our possession. We stopped briefly to talk to friends who were still in the pool, and Karl came out of his office to tell us we had to leave the pool area. When we questioned the reasoning, his response was essentially a grin, a shrug, and repeated variations of “That’s the rules.” To be clear, the rules themselves are not the problem. Hotels are entitled to have rules, and guests should respect reasonable policies. The problem was HOW Karl chose to enforce them. His constant monitoring and condescending manner made us feel less like paying guests and more like children being watched for misbehavior. A beautiful hotel with a great location and otherwise wonderful staff should be a place where guests feel welcome. Instead, our experience was overshadowed by one manager who seemed far more interested in enforcing every minor rule than in making guests feel comfortable. Fortunately, there are plenty of other hotels in Palm Springs. Based on this experience, we will never stay here again. Apparently, Karl doesn't believe in repeat customers.

• J

  Judith

  US · solo_traveller · Aug 2026

  10/10
• F

  Francesca

  IT · couple · Aug 2026

  8/10

  Hotel nel cuore di Palm springs a due passi dalla via principale. Ragazzi alla reception super disponibili e accoglienti

  Bella struttura con piscina. Camera accogliente e dotata di alcune chicche particolari. Ragazzi alla reception sorridenti e molto gentili.

  La colazione. Una struttura così bella non può non avere una colazione a buffet.

• YK

  Yim kuen Kamen

  US · couple · Aug 2026

  6/10

  Comfortable stay but little overprice for that breakfast

  Clean, good location, nice staff , well decorated

  The breakfast is unsatisfactory, consisting solely of cold prepared food boxes. They should offer some hot dishes. The price they ask for during this low season heatwave is somewhat excessive.

• T

  Travel17751768731

  RIVERSIDE, CALIFORNIA · Couples · Aug 2026

  10/10

  Couples Getaway

  Beautiful atmosphere and loved the welcome and thank you cards! A bit of nostalgia goes a long way! Staff were also super friendly and welcoming, we will be back (but hopefully in the spring instead of summer) lol.