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DK · family_with_children · Oct 2026
Huge issues with both showers from day 1, no try to fix until day 4/7, no compensation offered
The location was perfect - just inside the walls right next an entrance where you could pass the city walls by foot. The apartment was beautiful and was the top apartment so you didn't have any noise from upstairs neighbors, and the views were beautiful.
When I tried to shower the first evening (Thursday), I had hot water for less than a minute. I went in as soon as it got warm and I hadn't even put soap on my whole body before it went ice cold and there was nothing to do. Luckily, there were two bathrooms, so I tried the other one, but also there I had water for less than two minutes. Instead of acting on it immediately the next day, the host told us to tell him if it happened again. It did, but the delay had the consequence that a plumber couldn't look at it until Monday, so for 4 days we weren't able to properly shower and we had to be creative and bring bottles with hot water and plastic bags with hot water that I could poke holes in so I could actually wash my hair. It was a huge inconvenience, and when they finally looked at it Monday where they came by twice, they just changed the shower heads. How has that ever helped with that issue? We managed the rest of the stay with all the tricks we've learned. We didn't want to insist more on having it fixed because that would just disrupt our visit even more with visits from plumbers and host. This apartment is not cheap, and we were offered NO KIND OF COMPENSATION for this. Not being able to take a hot shower every day has a huge impact on your day and your experience and I'm honestly mortified that we haven't been offered a compensation. I'd never run a business in that way myself. Super disappointing. Also, there was no elevator so you have to prepare to walk many stairs with suitcases and groceries. The only reason I have to give 5 stars anyway is that the apartment is really beautiful and in a great location.
GB · solo_traveller · Jul 2026
Great location, very comfortable beds and perfectly clean. The kitchen was also well stocked for cooking.
The aircon could be more powerful and better fans provided especially given the heatwave.
NO · extended_group · Jul 2026
Fint med to bad. Bra med delletøy. Fint med vaskemaskin.
Aircondition på soverom fungerte dårlig. En av de første kveldene var det en klynge med marihøner i taket, støvsuget de bort, men det kom igjen noen etter et par dager.
IE · extended_group · May 2026
PL · extended_group · Apr 2026
Wszystko było wspaniałe
20 Via San Leonardo · Lucca