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ARCOTEL Kaiserwasser Vienna

8.4/10103 reviewsVienna

Luxurious Amenities Take advantage of the health club and sauna for a rejuvenating experience. Enjoy complimentary wireless internet, concierge services, and babysitting. Dining Options Indulge in a meal with garden views at Restaurant UNO or opt for room service. Unwind with a drink at the bar/lounge. Convenient Location Located in Donaustadt, just minutes from Vienna International Centre and Danube River, and with easy access to Vienna's top attractions. Experience upscale comfort at ARCOTEL Kaiserwasser Vienna.

What this place offers

  • Elevator
  • Fitness facilities
  • Conference space
  • Surfing/bodyboarding nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • Pets allowed
  • Paid parking

• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • Contactless check-in and contactless check-out are available. A deposit may be required at the property.

Available rooms

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103 reviews

Guests liked

  • Great location near train station
  • Variety of food options for breakfast

Guests mentioned

  • Issues with housekeeping request process
  • No fridge in room

  • Brian

    Aug 2025

    8/10

    Is good. AC isn’t very cold. Would be nice to have a fridge in the room. Good location on the metro.

  • Natalie

    Aug 2025

    10/10

    The train station is just a few meters away, that was great. The room was comfortable and clean. The breakfast is nice. They have fresh bread, there are lots of options for teas, coffee, juice, and they have lots of fresh fruits, veggies, deli meats, smoked salmon, soups, eggs, bacon...the works. Just a heads up that the front desk staff was a bit weird about me asking them to clean my room the morning of. Something very unusual for a hotel. They do have a system of requesting it the night before through a QR code. There is no house keeping if you don't request it with the purpose of being "green." I hope this was a one off experience but I had dropped and broke my makeup compact that morning and it made a mess in the bathroom. I was rushing out so I figured I'd go to the front desk and quickly request the cleaning. Both ladies at the front pestered me for the QR code request and insisted I needed to make the request through the QR code 24 hours before. I had to almost argue and explain I needed the cleaning that day. I never thought it would be that difficult to request day-of house keeping at a hotel. Mind you it was 8am and I didn't care if they came at 3pm. They finally agreed and it was done. Aside from that, everything was great.

  • Vidya

    partner · Aug 2025

    8/10

    No fridge :(

  • Badri

    Apr 2025

    10/10

    Close to the Vienna International Center

    I attended a conference at the VIC which was a stone's throw from this hotel. Comfortable, clean, not so far from the airport and perfect for business and leisure travelers. The room was fairly large and could fit in a young family easily.

  • Cindy

    Mar 2025

    8/10

    This review is for ARCOTEL Donauzentrum. Had a booking with Kaiserwasser but they could not accommodate due to a technical error. They were nice enough to transfer the registration to thei other hotel. Rooms clean. Good bed and shower. Good breakfast. Very close to Metro station. Attached to large shopping center with many food outlets. Airport bus stops right infront of hotel. Only caution. No regularly manned chech in desk, and elevators don't need a pass key, so anyone off the street can go to the room floors unchecked. Would stay there again.

Location

Wagramer Strasse 8 · Vienna