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MQ · family_with_children · Oct 2026
Accueil Emplacement près du centre
RAS
GB · solo_traveller · Oct 2026
Really miserable and all could have been resolved but it wasn't.
When I arrived, elevator was broken so I couldnt take my suitcase up to unpack after a long journey. Eventually my bag came up. The next morning, a big active leak into my bedorom bed. I have video. Staff did not apologise and did not offer to help me move to next room. Said I'd need to chase up any help or refund myself. Called and they offered me the penthouse. I moved and then penthouse was next to very loud restaurant bar so I couldn't sleep. Broken toilet seat. I wrote to them no answer. I have vdieos and photos of all the above.
US · extended_group · Sep 2026
Perfect stay for one night only, I would like to be right on the beach but great for a night.
For the price you could not beat it. Very nice clean rooms, the roogtop bar and pool have lovely views, check in was easy and the staff are great. Nice easy walk to Puerto Morelos town square and the beach.
I never got warm water from the shower , it was between old and lukewarm at best. While it super hot and that was refreshing, you should have the option about how warm the shower should be also. Also, while the toilet worked , it was really slow to flush.
CA · solo_traveller · Sep 2026
MX · solo_traveller · Sep 2026
La ubicación las instalaciones y el personal
No tenía restaurante para desayunar
Avenida Niños Héroes 30 · Puerto Morelos