Argo Hotel - Kings Cross

4175 reviews

• D

  DespinaKon

  GR · couple · Oct 2026

  2/10

  Paid for a double room, given a single room – Extremely rude and unprofessional staff

  The bed was comfortable, and the hotel's location was very convenient, right next to the station.

  We arrived at the hotel at approximately 4 a.m., exhausted from our journey. We collected our keys, went to our room and immediately fell asleep. The following morning, we noticed that our room was unusually small. After checking our Booking.com reservation and comparing the photographs and room details, we discovered that we had been given a single room despite having booked and paid for a double room. We approached reception politely, hoping that the mistake could be corrected and that we could at least be moved to the room we had actually paid for during the remaining nights of our stay. Unfortunately, the staff member's reaction was shocking. Instead of apologising or trying to help, he immediately became defensive and sarcastically questioned why we hadn't complained upon arrival. When we explained that it had been 4 a.m. and we were exhausted, he became increasingly irritated. He then told us that if we didn't like it, we could cancel our reservation and leave. He repeatedly told us to leave, claiming there was nothing he could do. What made this even more unacceptable was that our booking was non-refundable. Leaving would have meant losing the money we had already paid, and finding another hotel at such short notice was practically impossible, as the available accommodation was already booked. We therefore had no realistic alternative but to stay. We simply stopped the conversation because the staff member was unwilling to listen or discuss any solution. We weren't asking for special treatment. We simply wanted the room we had paid for, or at least an attempt to correct the mistake. Being given the wrong room is disappointing. Being treated with sarcasm, hostility and complete disrespect when politely raising the issue is far worse.

• J

  Jozefien

  BE · solo_traveller · Oct 2026

  6/10
• K

  Khansa

  GB · solo_traveller · Oct 2026

  10/10

  Comfortable

  Easily located near most things in town

• S

  Sascha

  DE · solo_traveller · Oct 2026

  8/10

  Für London preiswertes, zweckdienliches Hotel

  Das Personal war immer sehr freundlich und zuvorkommend. Das Zimmer an sich hat seinen Zweck erfüllt. Sehr gute Lage für unsere Pläne. Positiv ist das Bad zu erwähnen, das war wirklich ok. Das Frühstück war in Ordnung. Nicht typisch englisch, sondern ein kaltes Buffet.

  Die schmale Treppe bis ganz nach oben mit Gepäck muss man glücklicherweise nur einmal gehen. Aber auch jeden Tag ein gutes Training so ganz ohne Fahrstuhl. Das Zimmer ist mit dem Doppelbett und dem kleinen Beistelltisch völlig ausgelastet, was es unmöglich macht, auch nur den kleinsten Schrank unterzubringen. Im Doppelbett nur eine Decke war (obwohl sie breit ist) für uns ungewöhnlich und hat Deckenkrieg ausgelöst.

• P

  Paul

  GB · solo_traveller · Oct 2026

  7/10

  Good location, comfortable hotel

  Location is good, a few minutes walk to Kings Cross station. Staff were helpful and friendly, breakfast have a good choice.

  The room was tiny but had the facilities needed. The shower in particular was very small, I could hardly move in it.