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Atelier Playa Mujeres - Adults Only - All Inclusive

9.6/10552 reviewsPunta Sam

Luxurious Spa and Recreational Amenities Indulge in massages, body treatments, and facials at the full-service spa. Take a dip in one of the 2 outdoor pools or unwind in the steam room. Stay active at the health club for a rejuvenating experience. Gourmet Dining and Drinks Experience a culinary journey at 14 restaurants, including Mexican cuisine at Mercado 19. Savor 24-hour room service, snacks at coffee shops, and drinks at 12 bars and 3 poolside bars. Start your day with a complimentary buffet breakfast. Elegant Rooms and Event Spaces Relax in one of the 593 air-conditioned rooms with premium bedding and Smart TVs. Stay connected with free Wi-Fi and enjoy deep soaking bathtubs. Hosting an event? The property offers a conference center and 7 meeting rooms. Book your stay at Atelier Playa Mujeres - Adults Only - All Inclusive now for a luxurious vacation in Punta Sam!

What this place offers

  • Fitness facilities
  • ATM/banking
  • Gift shops or newsstand
  • Shopping on site
  • Conference space
  • Television in common areas

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • No children
  • Pets allowed
  • Free parking

• Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. • Guests under 16 years old are not permitted at this adults-only property. • Only registered guests are allowed in the guestrooms. • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. • Contactless check-in and contactless check-out are available. A deposit may be required at the property.

Available rooms

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552 reviews

Guests liked

  • Exceptional, attentive service (multiple named staff and butlers praised)
  • Outstanding food and memorable gala dinners
  • Quiet pool and peaceful resort grounds
  • Rapid in-room maintenance response

Guests mentioned

  • Extra/hidden charges for spa, certain restaurants and special events
  • Automatic gratuity/charges on checkout (~$55/day) reducing perceived value
  • Expensive; some guests felt not all experiences were included in room rate
  • On-site timeshare sales pitch during stay
  • suehT536PG

    COLUMBUS, OHIO · Couples · Jan 2026

    10/10

    Another outstanding vacation at Atelier Playa Mujeres.

    Our 14 night stay was flawless! We are huge fans of this resort and will return again very soon. Our butlers Martin and Aline were brilliant, they were always available (via WhatsApp) to answer any questions we had, in fact, there was a minor maintenance issue in our room and it was fixed within 30 mins!! We are creatures of habit lol, we ate lunch at the Consentida buffet every day, our waiter was Ricardo, he was kind and so helpful. The quiet pool at building 3 is our fave spot to relax and chill, so peaceful and relaxing. Thanks to Carlos and Itziel for looking after us. We ate at most of the restaurants and enjoyed the food but a stand out for us was dinner at Limon Y Sal, my husband loved the creamy shrimp dish. The gala dinner on Christmas Eve was sensational. They had so many different types of food. Standouts were the Beef Wellington, Prime Rib, seafood section and the desserts! The raspberry Pavlova was divine. We missed the lunch menu at Cala di Luna this visit, we both really hope it will be open when we return next time. All in all another magical stay! Thank you to ALL of the staff at Atelier.

  • Wander37922983688

    Couples · Jan 2026

    10/10

    Christmas 2025 at our home away from home.

    The greatest place to celebrate Christmas. We enjoyed every minute of our time. Our butlers Aline and Martin were the best! They took care of our every need, so professional and kind. We visited all of the restaurants and enjoyed the variety of food they offered, It was very busy during our stay but we had no problems getting reservations. Had breakfast most mornings at La Consentida where Luz and her team took very good care of us. I have to mention the Christmas Eve gala dinner which was held at Mercado 19, it was absolutely amazing! Kudos to the chefs and servers, they all worked so hard to prepare the fantastic food offerings. The bartenders at Atelier are super friendly and extremely knowledgeable, thanks to Jorge Petul, Daniel Millan, Pedro A, Freddy F, Analili M and not forgetting Robert..bravo to you all. We look forward to seeing you all very soon!!!

  • dozchdik

    SAN FRANCISCO, CALIFORNIA · Family · Jan 2026

    8/10

    Beware of extra charges for your stay

    Beautiful grounds, very attentive staff, good food. Expensive. And one would expect everything is included for $1400 a night. Except spa, Maria Dolores restaurant and very special New Year celebrations evening they charge additional $400 per table on the beach. Or and when you check out tips are charged to your card too, about $55 a day. So dont bother to tip in cash, those don’t count:). 90 minutes sale time share/vacation resort speech with gave you a couple massage at the spa though. Nice bonus. Would we come back? Probably not.

  • thomasjU7487DE

    Couples · Jan 2026

    10/10

    Dreaming of our return to Atelier!!

    We just returned from our stay at Atelier Playa Mujeres, and I can honestly say it was one of the best vacation experiences we have ever had. The resort itself is absolutely stunning—modern luxury meets nature in the best way possible—but what truly sets this place apart is the people. The level of service here is world-class. I want to give a special shout-out to the team members who made our trip so memorable: Concierge Excellence: A massive thank you to Eduardo and Gabriel from the Concierge team. They were incredibly professional and efficient in sorting out all our room requests. They ensured our stay was comfortable from the very first moment, and nothing was too much trouble for them. Morning Smiles: Our mornings were made perfect by Ianis and Itzel at breakfast. Their super friendly and welcoming greetings every single day started our mornings off on such a positive note. We also have to thank Fabel from the breakfast team—not only was his service great, but he gave us fantastic recommendations for Isla Mujeres that made our day trip there amazing! Poolside Perfection: Service by the pool was top-tier thanks to Yax. I was so impressed by his attention to detail. It wasn’t just about the service; we really appreciated him taking the time to share his culture with us. It added such a personal touch to our afternoons. Dining Highlights: We had a fantastic dinner at the Steak restaurant, and Wilberth provided a truly memorable evening. His hard work and attention to us did not go unnoticed—he made sure everything was perfect. Entertainment & Vibe: Last but certainly not least, a huge shout-out to Elian and Ethan from the entertainment team. These guys are the heart and soul of the resort! They brought incredible energy both during the day and at night. Beyond the fun, we really appreciated their genuine friendship—it felt like hanging out with old friends. If you are looking for a luxury all-inclusive that feels personal and welcoming, look no further than Atelier. We are already dreaming of our return. Thank you to the whole team! Tom & Sophie

  • colleenpD9225GS

    Friends getaway · Dec 2025

    10/10

    Amazing experience

    Carmelo and Roman were the best!!! Unbelievable experience. Would highly recommend. Food and service surpassed expectations!

Location

Prolongación Bonampak S/N Mz 1 · Punta Sam

What's nearby

  • Puerto Juárez (Ultramar) Ferry TerminalTransit · 4 km
  • Isla Mujeres (Playa Norte / island)Beach · 6 km
  • Cancún Hotel Zone (Zona Hotelera)District · 9 km
  • Museo Maya de Cancún (Mayan Museum)Museum · 10 km
  • El Rey Archaeological ZoneLandmark · 10 km
  • Playa DelfinesBeach · 11 km
  • Cancún International Airport (CUN)Airport · 12 km
  • Cancún Underwater Museum (MUSA)Museum · 13 km
  • Mercado 28 (downtown craft market)Shopping · 18 km