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Apr 2025
The location... The atmosphere
Mar 2025
A magical spot! Totally secluded with stunning views of Lake Atitlan. Alexis is extraordinarily kind.
family · Feb 2025
The steps to some of the rooms are daunting. Wonderful place with a terrific hostess in Alexis. One of a kind place quiet and relaxing.
partner · Jan 2025
Avoid at All Costs – A Nightmare Experience at Atitlan Oasis Eco Hotel & Spa Kaapul I booked a stay at Atitlan Oasis Eco Hotel & Spa Kaapul for December 30th to January 1st, expecting a relaxing and memorable New Year’s celebration. The hotel was listed as available across multiple booking platforms, and I reserved their “Design Room,” anticipating a great experience. However, what followed was an absolute nightmare. At 2:00 a.m. on our check-in day, the hotel contacted me via WhatsApp to inform me they were canceling our reservation. Yes, you read that right—2:00 in the morning. Thankfully, I was awake to see the message. I immediately told them this was unacceptable and explained the impossibility of finding alternate accommodations during peak New Year’s season. Instead of offering any solutions, they coldly responded with, “Sorry, I can’t do anything. Please don’t come to the hotel because there won’t be a room for you. Ask Expedia for a refund.” I was in complete shock. Their lack of responsibility or care was appalling. I asked the hotel to help find alternative accommodations since they were canceling at the last minute, but they simply refused, claiming it wasn’t their problem. So there I was, at 3 a.m., scrambling to contact Expedia, on hold for hours, trying to get my refund and find another hotel in the middle of peak season—all because this hotel failed to honor its
family · Dec 2024
This is a very beautiful hotel! We really enjoyed our stay thanks to Alexis and the amazing staff!
Lake Atitlán · San Antonio Palopo