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Atour Hotel (Hangzhou West Lake Cultural Square)

10/1014 reviewsHangzhou

Prime Location in Hangzhou Centrally situated, Atour Hotel (Hangzhou West Lake Cultural Square) offers convenient access to major attractions like Hangzhou East Railway Station, Wushan Square, and Lingyin Temple. Comfortable Accommodation Enjoy the air-conditioned rooms with modern amenities including free WiFi, TV, and private bathrooms. The hotel also provides room service and a 24-hour front desk for your convenience. Explore Nearby Attractions Discover the beauty of Xixi Wetland and Remnant Snow on the Bridge in Winter, located just a short distance away. The Hangzhou Xiaoshan International Airport is also easily accessible from the hotel. Book your stay at Atour Hotel (Hangzhou West Lake Cultural Square) for a memorable experience in Hangzhou.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 12:00
  • Check-out until 14:00
  • Children welcome
  • Free parking

A deposit may be required at the property.

Available rooms

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14 reviews

Guests liked

  • Excellent staff and service
  • Great laundry room and service
  • Amazing huge rooms

Guests mentioned

  • Location not very liked

  • WENG THONG

    SG · solo_traveller · Sep 2026

    8/10

    Great hotel and service . Staff were helpful and allowed late check out because I had a late flight.

  • WENG THONG

    SG · solo_traveller · Sep 2026

    8/10

    Great friendly and helpful staff .

    The TV is not working well . Each time we switched off, it cannot restore connection . Every time , got to call staff for help to reset .

  • Hippandar

    SG · solo_traveller · Aug 2026

    7/10

    Can try other Atour branches

    I have had a great experiences at Atour hotel in Shanghai previously, so I was looking forward to my stay at this Hangzhou branch. Unfortunately, the overall experience was quite disappointing and fell far short of the brand standards I have come to expect. 1.The bed was very comfortable, and the room was kept clean. Housekeeping was thorough. 2. Housekeeping and general floor staff were polite and friendly.

    1.The front desk experience was the biggest letdown. There were generally no greetings and the staff failed to make guests feel welcomed, which feels ironic for a hospitality brand.  When we borrowed an umbrella during a rain shower, the apparent manager (based on her dressing) asked for our room number rudely/frowny. This stands in stark contrast to Atour in Shanghai, where umbrellas are thoughtfully placed at entrances for easy guest convenience. 2.We requested an extra pillow via phone at 5:00 PM, but it was still not delivered by the time we returned to our room at 11:00 PM. When I tried calling the front desk to follow up, they purposely ignored and did not pick up the call. 3.Unlike the more modern setups in Shanghai, the room switches were not automated. Furthermore, the hotel amenities are in poor condition - the laundromat felt rundown, and the common toilet was dirty. Overall, this location lacks the warm hospitality and well-maintained facilities found at other Atour properties. I hope management addresses these service and maintenance issues.

  • HUI

    CN · couple · Aug 2026

    10/10

    洗衣房免费

  • xiaoyan

    AU · solo_traveller · Jun 2026

    5/10

Location

No. 588, Zhongshan North Road, Xiacheng District · Hangzhou