Austin JT Homestay by RR JBcity

15 reviews

• HC

  HUEY CHIN

  MY · extended_group · Aug 2026

  3/10

  很不满意员工服务态度，回复非常慢，我第一次遇到家会突然断电，原因是要省电，我们租了那么贵的家还要省电，冷气不够冷，水压很低，我之前住过同一排隔几间都没遇过这样的问题

• W

  Wong

  MY · solo_traveller · Aug 2026

  10/10

  Car plate recognition system make us very convenient to in out the Taman

• SS

  SHANSHAN SHERRI

  SG · extended_group · Aug 2026

  1/10

  We travel to Malaysia quite often for weekends and short holidays, but unfortunately, our stay over the National Day lon

  We travel to Malaysia quite often for weekends and short holidays, but unfortunately, our stay over the National Day long weekend was one of the worst accommodation experiences we have ever had. **1. Very poor communication and a serious scam issue- only Ng Kai Xian more friendly and solve our clothing rack issue ** Before check-in, the response from the property management was extremely slow. During this period, I received a fraudulent message and unfortunately transferred money to a scammer. I was later informed by the property management that their system had been hacked and that several customers had transferred money to the scammer. What was particularly frustrating was the lack of timely response when I tried to verify the suspicious message. If the property management had responded promptly when I contacted them to check whether the message was genuine, I might have been able to avoid this situation. 2. The actual property was very different from the photos When we checked in, we were extremely disappointed. The house looked much older and was very different from what was shown in the photos on Booking.com. For a 4-day, 3-night stay, only one towel per person was provided. There was no tissue paper ( are you using to tile paper to wipe your mouth ? ) , and we found many large ants around the table on Level 1. The beds were also very uncomfortable. The shampoo and conditioner provided were in unlabelled containers and appeared to be very low quality. We could not even identify what the products were, and they looked more like dishwashing liquid than toiletries. Overall, the condition and quality of the accommodation were far below what we expected based on the listing and photos. 3. Extremely poor customer service This was probably the most disappointing part of the experience.

  We travel to Malaysia quite often for weekends and short holidays, but unfortunately, our stay over the National Day long weekend was one of the worst accommodation experiences we have ever had. **1. Very poor communication and a serious scam issue- only Ng Kai Xian more friendly and solve our clothing rack issue ** Before check-in, the response from the property management was extremely slow. During this period, I received a fraudulent message and unfortunately transferred money to a scammer. I was later informed by the property management that their system had been hacked and that several customers had transferred money to the scammer. What was particularly frustrating was the lack of timely response when I tried to verify the suspicious message. If the property management had responded promptly when I contacted them to check whether the message was genuine, I might have been able to avoid this situation. 2. The actual property was very different from the photos When we checked in, we were extremely disappointed. The house looked much older and was very different from what was shown in the photos on Booking.com. For a 4-day, 3-night stay, only one towel per person was provided. There was no tissue paper ( are you using to tile paper to wipe your mouth ? ) , and we found many large ants around the table on Level 1. The beds were also very uncomfortable. The shampoo and conditioner provided were in unlabelled containers and appeared to be very low quality. We could not even identify what the products were, and they looked more like dishwashing liquid than toiletries. Overall, the condition and quality of the accommodation were far below what we expected based on the listing and photos. 3. Extremely poor customer service This was probably the most disappointing part of the experience.

• G

  Gayathri

  MY · family_with_children · Oct 2025

  10/10

  Nice 🤩

  Nice 🤩

• Q

  qiyuan

  MY · extended_group · Sep 2025

  10/10