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US · solo_traveller · Apr 2026
Very nice and pleasant stay.
The location was excellent. The apartment was tastefully decorated and very clean. Great view of the hills and lights of the city at night.
I thought I had booked a hotel room, not an apartment. My booking confirmation had only the location address for the complex. Hence when I arrived I did not have the Tower number (there were 5 towers) nor an apartment number. My name was not with any of the Reception areas nor were they able to help me locate the correct terminal. It took 2 hours to get this data from the apartment owner via booking.com. It would have been quite easy to leave a list of expected arrivals at the desk so they would know who was arriving and what owner to contact. The amenities were not in place that were listed on the site. No shampoo. The body wash in the shower was heavily deluted down and watery, as was the dish soap in the kitchen. No extra trash bags. No instructions on operating the stove top, which did not turn on or the washing machine, which I did figure out. A brief writeup would have been nice. Had these points been in, it would have been 10's across the boards.
IS · couple · Feb 2026
GB · couple · Jan 2026
PH · family_with_children · Oct 2025
US · solo_traveller · Oct 2025
Bait and Switch
Nothing
The host was completely unresponsive. The room had roches and mold. The room in the photos is fake! That's not the room I was given. No wifi, no tv, the shower was super nasty. Only 2 lights worked. The room smelled like mildew. No mattress, just a box spring. I want my money back!
Jose Maria del Mar Street AVIDA TOWERS RIALA · Cebu City