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US · couple · Aug 2026
IT · couple · Aug 2026
GB · couple · Aug 2026
Disappointing and overrated! It was a massive let down.
Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.
Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.
Couples · Aug 2026
Unique and Beautiful
I really love this place. Read about it before booking here because it’s not for everyone. It’s pared down and lacks certain amenities for a reason, but it’s relaxing, the food is amazing and the spa is on point.
Couples · Jul 2026
I expected more
While we thoroughly enjoyed the incredible rooftop, our overall stay fell short of expectations. The air conditioning in our room was ineffective, leaving it quite warm, and the dining menu was very limited. Additionally, we found the service from the concierge, Paola, to be overly aggressive. She aggressively pushed car rentals and transportation from the moment we arrived. It eventually reached a point where we felt uncomfortable even asking questions, as every interaction turned into a relentless sales pitch
Carretera Tulum-Ruinas Km. 5 · Tulum