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DE · couple · Oct 2026
CH · solo_traveller · Oct 2026
DE · solo_traveller · Oct 2026
PL · extended_group · Oct 2026
Extremely Disappointing – Poor Organisation and a Lack of Respect for Guests Our stay at the B&B Hotel in Mannheim took place from 7 October to 8 October 2026, and unfortunately, it was a very disappointing experience. After approximately 12 hours of travelling, we arrived at the hotel at around 10:00 a.m. on 7 October. The receptionist informed us that our rooms would not be ready until 3:00 p.m. We accepted this, expecting that at least everything would be properly prepared by the time we checked in. Unfortunately, when we returned shortly before 3:00 p.m., we discovered that one of the rooms we had been given had not been cleaned, while the lock on the second room was not working, making it impossible to enter. When we reported these problems to reception, the receptionist seemed surprised by the situation and eventually assigned us two different rooms. Sadly, that was not the end of the problems. The following morning, on 8 October, at around 8:00 a.m., while we were still asleep, a housekeeper suddenly entered one of our rooms without warning, intending to clean it. She appeared surprised to find that guests were still inside. This kind of situation is unacceptable and demonstrates serious problems with organisation and communication between members of staff. I reported the incident to reception once again, and the employee again seemed surprised by what had happened. Instead of receiving a professional response and a proper explanation, we were left with the impression that nobody was really in control of the situation. We are extremely disappointed with both the hotel’s organisation and its attitude towards customers. We are not asking for anything extraordinary — simply a clean room, functioning door locks and basic respect for our privacy. These are the absolute minimum standards any hotel should provide. The entire experience gave us the impression of serious organisational chaos and a lack of proper supervision of the staff.
DE · solo_traveller · Oct 2026
Will-Sohl-Straße 7 · Mannheim