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Guests liked
Guests mentioned
DO · couple · Oct 2026
No agradable
La piscinas
Las habitaciones sucias y las cenas no son buenas
CA · couple · Oct 2026
But experience
Was a very bad experience, no soap in the bathroom , the mini fridge wasn’t working, no cold water in the bathroom I reported but no body take in care, the staff very rude people !!!
PR · couple · Oct 2026
Calidad de las comidas. Excelente trato del personal.
Solo noté que el baño (ducha)de mi habitación estaba tapada y no desaguaba bien.
ES · solo_traveller · Oct 2026
BR · solo_traveller · Oct 2026
Bad check-in, terrible check-out, and mediocre in between
The beach and pools. Karina at Sports Bar was the highlight of our stay and something we would look forward to every night
Everything else. Poor service, mediocre food and outdated rooms. Check in staff was friendly until we refused a room upgrade. We had a leak in our room and after chasing the hotel staff for over an hour, we were refused to get a new room and the leak was eventually fixed. After leaving a Google review (because complaining to the front desk or through booking.com app had no effect), we were offered a complimentary couple's massage as compensation for the leak inconvenience but we were asked to pay for it upon checkout. Front desk staff at checkout didn't seem to know how to do anything and we had to leave with no receipt of our expenses otherwise we would be late for our flight. Room is outdated with clear maintenance issues (dresser doors won't shut fully, blankets and towels are old and rough, countless pillows but far from being decent). Drinks lack consistency, food at a la carte restaurants are mediocre and often lack basic dishes/ingredients (eg. Fish market and Indian restaurants didn't have shrimp, Japanese/Peruvian restaurant only had 1 of the 3 welcome drink options). Most restaurants are quite uncomfortable (booth seat cushions at the aquarium sink in when you sit, back cushions at the Brazilian stake house keep falling on you, and the knife at most restaurants, including the aquarium, seem to be for decorative purposes only - to make it clear, it will cut good, but good luck figuring out how to hold that on your hand). When we thought we couldn't be surprised by anything else, on our last night we notice a huge chunk of meat on the floor next to our table at the Brazilian Steakhouse; Well, these things happen, I guess, and this wouldn't be a problem if it didn't stay there the whole dinner duration (1.5h)...too bad I had an early flight to catch the next day and couldn't make it back there the next morning to check if it was still there (but I'm hoping the cats had a feast!
Carretera Arena Gorda · Punta Cana