Banyan Tree Mayakoba

451 reviews

• D

  David

  FR · family_with_children · Sep 2026

  10/10

  All

• JI

  Juan Ignacio

  ES · couple · Aug 2026

  9/10
• B

  B1391INdanb

  Couples · Aug 2026

  10/10

  Beautiful property and great atmosphere.

  Beautiful property and great atmosphere. Staff is overall very friendly and engaging and remembered my name and order from the previous day. The breakfast team in Oriente is very nice with Marco and Edson as stand-outs. Marisol the hostess was very kind and knew exactly where we wanted to sit each morning. The bar team at La Copa is great. Irving, Oscar, Armando, Freddy, Sergio were on top of everything, remembered our orders from the previous night, and showed us new drinks. They went hunting for a specific wine that they found out we really enjoyed. Great hustle! Sands Beach Club is a really nice spot. The first time we went, service was a little slow but the second time, the guys were on top of it. They were really nice and attentive. When we got back from eating lunch, they had proactively changed all the towels and brought an ice chest with beers in it, ready for our return. Excellent anticipation and service. The food is very good overall and we had some excellent dishes. Saffron and La Copa were excellent. One thing to note about low season is that some of the restaurants are totally closed or are closed on certain days. This was never communicated until we tried to book them for a particular night. We did a Thai cooking class and the Haab which were both excellent and a lot of fun. However, the Haab was cancelled the original day we wanted to go and the Latin Beach BBQ was also cancelled due to lack of attendance. The hotel was very clear from the beginning this was possible and you have to wait until the day of to confirm. They said that multiple times so it was not a surprise, but it was still a minor inconvenience to have to reschedule other things in order to be able to do these experiences. Only other minor inconvenience worth noting is the bottled water in the rooms. At check-in, there were only 2 bottles for 2 people which seems strange given you can't drink the water. Each day, I had to request extra water and sometimes that was only 2 more. By the second or third day of a 7 day stay, I would have expected someone to pick up on that and do it proactively instead of me having to remind them, just to make sure the water was there when we returned. Overall it is a great property with a nice staff.

• 1

  134chanai

  Couples · Aug 2026

  10/10

  Great service

  We had an awesome experience at banyan tree. Was even better when Gamaliel gave us 5 star service at the beach club and accomodated us with chairs. Made the experience even better!!

• K

  Kris

  US · family_with_children · Aug 2026

  3/10