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Oct 2025
Probably the best hotel we’ve ever stayed in. Amazing staff with unparalleled Japanese service, super clean, fantastic onsen. FREE ALCOHOL, best breakfast ever. No words to say how much we enjoyed our stay.
family · Sep 2025
Overall, I good experience however there are some strange rules. For example, you cannot enter the hotel for several hours before your check-in at 6pm because they’re cleaning. There is no area to wait and relax, not even outside. We were encouraged to visit local museums. Whatever you do, do not arrive early! It’s also a bit odd that nothing is open in the morning so if you wake up between 5-7am, you can only have coffee in your room. The lounge is empty. This resort is spectacular and the views are incredible. We just found a couple things inconvenient. Might go back.
Jun 2025
This is an amazing gem of a hotel. It is extremely chic. The staff are so friendly and the food and booze are next level. Not for kids this is really a couples hotel.
Oct 2024
Heavenly place
JP · NONE · Sep 2021
Jewel!
It is a perfect hideaway. They took every measure against COVID-19 and we could stay safe. We tried their anniversary cocktails, which were all nicely presented and of course, tasted good:) The brunch was also very pretty and we enjoyed it. It's pity that the curtain in the room was not equipped with blackout curtains so we could not sleep well. And one more regrettable thing was there was no message from the hotel staff to my companion. We stayed there on his birthday and they should have known it from the registration card which we filled out at check-in.
507-4 Kowakudani · Hakone