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US · family with young children · Jun 2025
House is beautiful property management leaves to be desired
I absolutely love the location. The house is very nice. The views are beautiful. Directly across the street from downtown.
The property management company is horrible. I wrote them five days before check-in because the ad says you can ask about early check-in. I waited two days before I called and spoke to a horribly snotty person who said I had to wait till the day of. The day of I couldn’t get an answer, and when I called back, irritated, a male property manager was very rude and disrespectful. They stated I could check in at 3 o’clock, but then they did not unlock the door until 325. I’m assuming being facetious due to the altercations with the incompetent staff. There are cameras on all of the entrances of the house, which was not an issue per se, but it does legally need to be disclosed on the rental information. When I informed them, it would be notated in the review. They informed me that they would notate that I was troublesome. And short, the property management company leaves a lot to be desired and as long as you don’t have any questions and you do exactly what they want it should go seamlessly. As far as the Home, it is gorgeous the homeowners have done a very good job.
US · young couple · May 2025
Superb
15 Dolphin Drive · St. Augustine