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MY · family_with_children · Jan 2026
Prompt reply to messages over Booking.com.
Lack of proper update despite the reply to our messages on Booking.com. Regrettably we did not get to stay at Beautiful Sapa Hotel (BSH) so we are unable to provide helpful reviews about the hotel. We were only informed about 10 minutes before arrival at the hotel around 7 PM in the evening that the hotel was unable to accommodate us due to ongoing renovations. This was despite our reservations being made about half a year ago and a couple of messages to the hotel looking forward to our stay including on the very morning we flew to Hanoi and head to Sapa. Thankfully, BSH had already arranged for an alternative stay at Sapa Villa Florence (SVF). SVF was a comfortable clean place with helpful friendly staff and decent facilities. SVF is also fairly near the city center but we needed to hike up the hill to reach the villa and walk down the hill to get to the city center during our stay - it was quite a challenge for our elderly parents especially when it gets really cold in the evening. Vehicles apart from motorcycles also could not directly reach SVF. Nevertheless thank you for making arrangements to ensure we had a place to stay at SVF during our Sapa trip. We would highly recommend that BSH inform customers with reserved bookings earlier so they could find out more about the alternative hotel, its location, and not be caught by last minute surprise.
JP · couple · Jan 2026
全面改修中
ホテルに行くと改装中で、ホテルスタッフは誰もいなかった。連絡を取ると、別のホテルに、変更を依頼された。眺望を期待して予約したが、計画が台無しになった。代替のホテルを悪いとは言わないが、ホテルが全面改装中にもかかわらず、予約を取ることは理解できない
MY · couple · Jan 2026
Room not same as picture.
Big Room
Very dusty, floor very old and water came out from the floor, under renovation.
MY · family_with_children · Dec 2025
Would appreciate if the staff can give us a head ups regarding any changes
we like the friendly service from the staffs.
I have booked Beautiful Sapa Hotel but i ended up staying in Florence Sapa Hotel. There is no one contacting me regarding the renovation going on. I tried to whatsapp the hotel before we depart and theres no reply.
GB · couple · Dec 2025
27 Thac Bac Rd. · Sa Pa