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FR · couple · Oct 2026
JP · extended_group · Oct 2026
KR · family_with_children · Oct 2026
JP · couple · Oct 2026
NL · solo_traveller · Oct 2026
Spacious room
They didn't clean our rooms on the second day and they said it is because we didnt ask it. Basically they didnt care at all other than renting out the rooms - and that is not what you expect when you pay a high cost for ryokan. I never seen an accommodation that said they didnt clean the room because we didnt ask (at least at this lrice level) they didnt tell this policy when we checked in, and I think they made this excuse. I think they just dont care because there are many stupid tourists like us who will visit them anyhow. It was a gift for my mother's birthday and it was her first experience with ryokan and even she said it was very disappointing to see no hospitaity at all...I think this ryokan needs to be a shame of Japanese ryokan industry. No caring, no service and no hospitality. Compared to other ryokans we tried so far, this was a total disappointment and we paid a lot of money for this disappointment. We paid a kaiseki dinner ($500) and the quality was very disappointing tool, overall nothing was good.
3783-1 Beppu-Otobaru · Beppu