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Berjaya Times Square Hotel, Kuala Lumpur

8.1/10229 reviewsKuala Lumpur

Relaxation & Leisure Indulge in onsite massages, body treatments, and facials, along with recreational facilities like an outdoor pool, sauna, and fitness center. Culinary Delights Savor international cuisine at the Big Apple Restaurant, enjoy 24-hour room service, and unwind with a drink at the bar/lounge or poolside bar. Convenience & Comfort Stay connected with complimentary Wi-Fi, make use of concierge services and babysitting, and benefit from amenities like a business center, limo service, and express check-in. To book a stay at the centrally located Berjaya Times Square Hotel, Kuala Lumpur, visit our website now.

What this place offers

  • Elevator
  • Fitness facilities
  • ATM/banking
  • Gift shops or newsstand
  • Shopping on site
  • Conference space

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • No pets
  • Paid parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • Parking height restrictions apply. • Contactless check-out is available. A deposit may be required at the property.

Available rooms

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229 reviews

Guests liked

  • Exceptional service from named staff (Florina, Apon, Pradip)
  • Excellent location in Berjaya Times Square with mall access
  • Outstanding breakfast buffet
  • Good club lounge service and food
  • Clean and quiet rooms reported by several guests
  • Spa/massage praised
  • Good value for a 5-star hotel
  • Family-friendly (bunk beds enjoyed by children)

Guests mentioned

  • Severe check-in delays and key-card/lift access problems reported
  • Room maintenance issues: missing towels/bathmats, non-working safe, missing bedside lamp
  • Bathroom flooding from shower in one report
  • Rooms described as dated; slow A/C and need to pre-heat water

  • sophie607

    WOLLONGONG, NEW SOUTH WALES · Couples · Apr 2026

    4/10

    Disaster

    When we arrived at this hotel, it took 30 minutes to check in, the receptionist kept ducking off to attend to other problems. We were then issued with our key cards and room number which was located in the east tower. After arriving at the lift the key cards didn't work to allow the lift to move to our floor. We had to go back to reception to verify cards and after re-coding they still didn't work. An employee eventually came to try and solve the problem. Finally after about 30 minutes they finally corrected the issue. We then went into our room with no bath towels or bathmats. Only towels were 2 pool towels. The safe didn't work. Only one bedroom side lamp. Also when showering the shower flooded the bathroom floor. The only positive about this hotel was we were allowed a late check out with no further cost. All in all not a very satisfying stay. Would not stay at this hotel ever again.

  • jaybF7505NR

    Solo travel · Mar 2026

    10/10

    Staff amazing and helpful Florina the manager made my stay so much easier I highly recommended staying here

    My experience was amazing the room was clean and the staff where wonderful.Florina the manager was very helpful and made my stay alot easier i highly recommended staying here i

  • Ltischh123

    BRUNNEN · Couples · Mar 2026

    10/10

    Great 5-star option for Middle of KL

    We arrived at the hotel during the peak of ‘end of Ramadan’ holiday so didn’t hold up much hope for attentive service —— but we were wrong! We met Florian at the Front Desk and from then on we knew we had chosen a good hotel. She was fantastic every step of the way. She went beyond the call of duty and helped us out with all our questions. She organised an extra bed to be placed in our Club Room and did everything with a smile as if it were no trouble. Recommend this hotel as a great and often cheaper option if you are looking for a 5Star in the middle of KL

  • florinap659

    AUSTRALIA · Family · Mar 2026

    10/10

    Definately will come back !!!

    The location and price were great. My two kids really enjoyed the bunk beds, and now they don’t want to leave Malaysia. We met Florina during check-in and she was incredibly friendly. The kids absolutely loved her. she really knows how to handle and engage with children so well. Thank you, Florina, for making our stay even more memorable

  • GoPlaces09351726814

    Family · Mar 2026

    10/10

    Club lounge

    Good service tiptop Mr Apon 👍🏻👍🏻👍🏻

Location

No 1 Jalan Imbi · Kuala Lumpur