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US · solo_traveller · Jun 2026
Location was perfect. Only 5 minutes away from hotel my family reunion was held at and 5 minutes from where everyone else's hotel.
Wifi was horrible. Phone service (T-Mobile) was in and out. House next door had a grill and hot tub but we did not have either.
US · extended_group · May 2026
US · couple · May 2026
Feeling ripped off!
I wouldn’t know, I wasn’t given access to the property.
Extremely disappointing experience with Booking.com. Important fees were not clearly disclosed upfront, including excessive nonrefundable charges that only became fully apparent after booking. If the amount of pet fees were clearly posted I would not have continued with the reservations. When concerns were raised, there was no accountability or meaningful customer support. What made the situation worse was feeling pressured to pay additional fees just to receive access information for the property. I refused to pay the additional undisclosed charges, and as a result, the situation became unnecessarily difficult and stressful. I was not allowed or given a refund due to being in that window of “No refund” policy on this property. Transparency matters when consumers are making travel decisions, and hidden or poorly disclosed costs completely undermine trust. I would strongly encourage travelers to read every detail carefully and be cautious before booking. Based on this experience, I will be using other platforms in the future. Definitely would not recommend Booking.com. They do not stand behind their policies and advocate for their customers. They state, “you paid with Booking.com, no further payment needed. Report any payment request you receive and avoid clicking on payment links.” Yet they did absolutely nothing about this happening.
US · extended_group · Mar 2026
US · solo_traveller · Mar 2026
Plantation Drive 743 · Pigeon Forge