Best Western Plus The Ivywall Hotel - Palawan

1461 reviews

• MS

  Marcel Sorin

  PL · solo_traveller · Oct 2026

  10/10
• L

  Lyons

  PW · couple · Oct 2026

  10/10

  The best Hotel we have ever stayed in

  Huge choice of food for the breakfast the staff were all super friendly and professional. The room was very clean and quiet - beds were very comfortable. As my partner put it "Its worth going to Puerto Princessa just to stay at the Ivywall hotel"

  Everything was perfect - there was honestly nothing that was not first class

• A

  Aslan

  KZ · couple · Oct 2026

  1/10

  I stayed here for 9 nights, and my expectations were high from the very first day. Unfortunately, the experience did not

  I stayed here for 9 nights, and my expectations were high from the very first day. Unfortunately, the experience did not live up to them. The hotel seriously lacks a proper concierge service or a dedicated guest service team that can promptly respond to guests’ questions and assist them throughout their stay. I contacted the hotel through Booking.com, but my messages were not always answered, and when they were, the responses often came too late. Housekeeping was another disappointment. When I requested room cleaning at 6:00 PM, I was told that housekeeping only operates from 8:00 AM to 4:00 PM, and I was somehow made to feel that my request was unreasonable. Even during regular service, staff repeatedly forgot to replenish bathrobes and dental amenities. Requesting additional bottled water was also unnecessarily difficult. Apparently, only two bottles can be provided, and getting more feels like begging, as though leaving a tip is necessary to receive basic service. The deposit policy was also poorly communicated. Through Booking.com, I was informed that the required deposit was PHP 2,000. However, upon arrival, I was told it was PHP 10,000, which was eventually reduced to PHP 6,000. This kind of inconsistency creates unnecessary confusion and frustration for guests. Even basic quality control seems to be lacking. During the linen change, I noticed a hole in the blanket. At breakfast, staff began clearing everything in a hurry 15 minutes before closing, seemingly more concerned with finishing their shift than ensuring guests could enjoy their meal comfortably. I also requested a complimentary late checkout, but my request was refused on the grounds that it was not possible. Interestingly, I was told that it would be possible if I paid for it. I understand that late checkout is subject to availability, but the way this was handled left a very poor impression. Another disappointing experience involved the hotel’s car service.

  I stayed here for 9 nights, and my expectations were high from the very first day. Unfortunately, the experience did not live up to them. The hotel seriously lacks a proper concierge service or a dedicated guest service team that can promptly respond to guests’ questions and assist them throughout their stay. I contacted the hotel through Booking.com, but my messages were not always answered, and when they were, the responses often came too late. Housekeeping was another disappointment. When I requested room cleaning at 6:00 PM, I was told that housekeeping only operates from 8:00 AM to 4:00 PM, and I was somehow made to feel that my request was unreasonable. Even during regular service, staff repeatedly forgot to replenish bathrobes and dental amenities. Requesting additional bottled water was also unnecessarily difficult. Apparently, only two bottles can be provided, and getting more feels like begging, as though leaving a tip is necessary to receive basic service. The deposit policy was also poorly communicated. Through Booking.com, I was informed that the required deposit was PHP 2,000. However, upon arrival, I was told it was PHP 10,000, which was eventually reduced to PHP 6,000. This kind of inconsistency creates unnecessary confusion and frustration for guests. Even basic quality control seems to be lacking. During the linen change, I noticed a hole in the blanket. At breakfast, staff began clearing everything in a hurry 15 minutes before closing, seemingly more concerned with finishing their shift than ensuring guests could enjoy their meal comfortably. I also requested a complimentary late checkout, but my request was refused on the grounds that it was not possible. Interestingly, I was told that it would be possible if I paid for it. I understand that late checkout is subject to availability, but the way this was handled left a very poor impression. Another disappointing experience involved the hotel’s car service.

• L

  Lourdes

  PH · couple · Sep 2026

  8/10

  Good!

  Good facilities and nice airport shuttle driver Robert.

  They did not provide bath mat like they used to.

• H

  Hamid

  AU · solo_traveller · Sep 2026

  8/10