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Best Western Pontypool Metro Hotel

8.6/102701 reviewsPontypool

Convenient Location Located in Pontypool, the Best Western Pontypool Metro Hotel is strategically positioned just minutes away from railway stations, making travel a breeze. Explore the vibrant town centre with ease, filled with dining options and shopping delights. Comfortable Rooms Relax in our well-appointed rooms featuring Freeview TV, tea/coffee facilities, and modern bathrooms with complimentary toiletries. Enjoy a restful night’s sleep and wake up refreshed for the day ahead. Explore Nearby Attractions Only 9 km from Newport’s city centre, our hotel serves as the perfect base to discover the area's attractions. With free Wi-Fi and private parking, your stay with us promises convenience and comfort. Book your stay at the Best Western Pontypool Metro Hotel now for a memorable experience!

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms
  • 24-hour front desk

Policies & house rules

  • Check-in from 14:00
  • Check-out until 11:00
  • Children welcome
  • Free parking

When booking for 6 people or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Available rooms

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2701 reviews

Guests liked

  • Friendly staff
  • Good location
  • Cosy rooms
  • Cleanliness
  • Well-equipped
  • Excellent service

Guests mentioned

  • Sewage smell
  • Inconvenience with room setup
  • High pricing without breakfast

  • Aylish

    GB · solo_traveller · Oct 2026

    10/10

    Most things

    The shower was very slippery

  • Andrew

    GB · solo_traveller · Oct 2026

    9/10

    Excellent Service!

    The staff were very helpful and considerate. I was made to feel.very welcome. The room was very clean roomy and had a good sized TV with all channels operating, which is not the case in some hotels.

    It's not a criticism but I notice milk in most hotels these days is semi skimmed and makes for a poor weak and watery cup of tea, we Brits love our tea! I can't find anything negative to mention other than this.

  • Garry

    GB · solo_traveller · Oct 2026

    1/10

    Metro

    Next to motorway

    I stayed for 6 nights . One day I returned to find all my clothes and food gone from room and had to wait while they find them and binned my food . I complained about having room cleaned and shower full of hair to manager who said he cleaned it and was still there and again next day after it was serviced . The manager has no training in dealing with and rectifying complaints. I just wanted room and shower cleaned and struggled.

  • Hilary

    GB · solo_traveller · Oct 2026

    8/10

    Very good

    Very clean and comfortable. I didn’t have breakfast so can’t review. Will be staying again. Staff accommodated my request to be on ground floor although booking was a room in 1st floor.

    Nothing i can think of.

  • Aylish

    GB · solo_traveller · Oct 2026

    10/10

    Feels nice and homely and felt really welcomed the staff was so nice and helpful would stay againa nd recommend it to everyone i know

Location

Lower Mill Field · Pontypool