Best Western Premier Bryan College Station

398 reviews

• R

  Rodolfo

  US · couple · Oct 2026

  2/10

  Not worth the price

  Nothing

  High price for a hotel under renovation, had crews working from 8am-5pm

• M

  malloryn453

  Family · Jul 2026

  2/10

  Quiet Hours and Pool Rules Not Enforced

  We recently stayed at this Best Western because our child competed in a swim meet at Texas A&M. This was actually our second stay at this hotel—we chose to come back because our experience two years ago was so positive. Unfortunately, this visit was a major disappointment. When we arrived, we found empty shampoo bottles left in our shower and a used coffee pod still in the coffee maker from the previous guest. While those issues were frustrating, they were minor compared to what followed. Both nights of our stay, guests were allowed to remain at the pool well after the posted pool hours. The first night, a loud group was in the pool area after midnight. I called the front desk around 11:30 p.m., and was told someone would ask them to leave. The noise continued. The next morning, I spoke with the manager, Apple, to express my concerns. Rather than acknowledging that staff should have enforced the hotel’s posted quiet and pool hours, I was told that I should have continued calling the front desk if the guests were still being loud. I found that response disappointing. Guests shouldn’t have to repeatedly call throughout the night to ensure hotel policies are enforced. Later that day, after returning from the swim meet, we took our children swimming even though the pool water appeared cloudy. As we returned to our room, we shared the elevator with a housekeeper who casually mentioned she had stayed at the hotel the previous night so she could remain at the pool until “late, late, late.” Hearing that from an employee only added to our concerns about how seriously the pool rules are taken. By the second day, the pool was still cloudy. After swimming, our children’s swim shirts had a strong fishy odor, which was unpleasant and raised additional concerns about the pool’s condition. The second night was even worse. Around 3:00 a.m., I woke up to people talking outside our window. I looked outside and saw multiple people in both the hot tub and pool. At approximately 3:30 a.m., I again called the front desk and reported the situation. Someone said they would ask the guests to leave, but I couldn’t understand how people were able to access the pool area in the middle of the night in the first place. Our family traveled here to support our daughter, who worked for months to qualify for this swim meet. We had to wake up at 6:00 a.m, so having our sleep repeatedly interrupted because hotel rules weren’t being enforced was incredibly frustrating. We returned because we had a wonderful experience here before. Sadly, this stay fell far short of the standard we expected. Better housekeeping, proper pool maintenance, and consistent enforcement of quiet hours and pool hours would have made a significant difference.

• A

  A1857PLbonniem

  Family · Jul 2026

  10/10

  Family reunion get together

  We had a great time at this hotel. DELON was very helpful to me, she helped me with a spot on my shirt and gave me advice as to what they used to clean their showers. Clean and comfy

• 4

  403mindim

  COLLEGE STATION, TEXAS · Family · Jun 2026

  10/10

  Exceptional Guest Service!

  Dear Hotel Management Team, I want to take a moment to share my appreciation for one of your incredible team members, Tiazia. She truly made a wonderful impact during my recent stay. From the moment I arrived, Tiazia stood out for her incredibly positive energy, warm welcome, and accommodating nature. Check-in was a breeze, and her professionalism immediately set a wonderful tone for my visit. She anticipated needs with a level of care and exceptional communication that is hard to find. Tiazia is a wonderful asset to your establishment and perfectly embodies the very best of your brand. Employees of her caliber are exactly who you want to represent your organization. She demonstrates leadership qualities, a fantastic work ethic, and a passion for hospitality. I highly recommend her for any upcoming advancement opportunities and hope her dedication and hard work are rewarded. Please pass along my sincere compliments and gratitude to Tiazia for going above and beyond!

• C

  christinehV5476KS

  Family · Jun 2026

  10/10

  Will definitely stay again

  The hotel is very clean and quiet. Breakfast had healthy options like fresh fruit and boiled eggs (in addition to the standard things). We were very pleased with the staff and our stay overall