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GB · couple · Mar 2026
Nothing
Even though I booked and paid well in advance hotel kept messaging me to pay for the room. At the end we did not stay here just to pay double price. I have read reviews and I wasn't the first one for this to happen. I am still waiting for booking agent to come back to me with an update when I will receive my refund
DE · couple · Feb 2026
DE · couple · Jan 2026
DE · couple · Jan 2026
GR · extended_group · Jan 2026
Double charged and all staff clueless
Decor is good and breakfast is decent.
I was double charged at check in (had already paid through booking.com for the room prior to arrival). I received a notification at instant through my bank and showed the staff. However not a single staff member spoke English, and even when translating the receptions were completely clueless and thought I was asking to book a second room. The manager had some understanding of the situation. Luckily best western support online & booking.com attempted to aid me and in the end only thanks to booking.com I was refunded. The room itself was good but had some stains, the area is really bad.
Jalan Kelapa Dua Entrop No. 12. · Jayapura