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PT · solo_traveller · Aug 2026
I am glad it is over and that I survived.
That I only booked two nights. It was close to where friends lived, and one of them actually brought in a pizza for supper, and we ate together in the kitchen.
The lock box with the key was at ground level (should have been higher up), and so close to the entry steps that you could barely get a finger in to enter the code. There was no light in this area, so you would need to bring your own in the winter. Also, there were fragments of broken tile and concrete around the lockbox. The entryway was very dark. Kitchen obviously been added onto the property. There was a washer, but no way to dry your clothes. The bedroom above the kitchen had one electrical outlet, at floor level, under the bed. The floor itself had a piece of cardboard under the bed, and felt as if there were "gaps" where you might step through the kitchen ceiling. The bathroom was upstairs without any electrical outlet. Doors to closets were padlocked. My local friends took one look and said "this was never inspected -- no way would it ever meet building codes.
GB · family_with_children · Jul 2026
A very disappointing and stressful stay with poor communication, delayed check-in, an unexpected security deposit, and a
The only positive aspect was the location, which was convenient for visiting Liverpool. Unfortunately, this was overshadowed by the poor communication, delayed access, and overall condition of the property.
★☆☆☆☆ Terrible experience – avoid this property This was one of the most stressful accommodation experiences my family has ever had. We were travelling as two families with young children and completed all required check-in steps, including ID verification, facial verification, and payment of the unexpected £300 security deposit. Despite completing everything, we were left waiting outside the property for more than two hours with our luggage because the check-in instructions were not released. During this time, nobody provided a clear explanation or even an estimated waiting time. We repeatedly contacted the property through Booking.com, sent numerous messages, and tried calling the landlord, but received no meaningful help. Our children were cold, wet, and extremely uncomfortable while we waited on the street. Eventually, we received access around 8:30 pm, but the disappointment continued after entering the property. The accommodation was not in the condition expected for the price paid. The sofas were damaged and worn, there were cracks in the walls, the paintwork was poor, the outdoor area was dirty, and the beds were unstable and uncomfortable. The biggest issue was not just the condition of the property, but the complete lack of communication, customer care, and respect shown to guests. A family booking should not involve leaving children outside for hours without support. Also, the £300 security deposit requirement was not clearly disclosed during the booking process and only appeared on the day of arrival, which was very disappointing and should have been made clear before booking. Overall, this property did not meet reasonable expectations, and the service provided was unacceptable. I would not recommend this accommodation to families or anyone looking for a stress-free stay.
GB · extended_group · Jun 2026
Great time and was perfect for our group
Location and price
Decor maybe slightly outdated but was still great
GB · extended_group · Mar 2026
It was a nice spacious house, very warm and.casy
That I have to put a £300 deposit for one night, to be fair they gave it to me back after 5 days, but it was a struggle to find £500( this includes rent and deposit), this is the only reason I will not consider staying there again,
GB · couple · Mar 2026
‘Ok’
Good location. Big rooms, nice high ceilings.
Some work needed to cleanliness. But ok for works digs considering the price. Owner very helpful and I’m sure this issue will be sorted soon
30 Newcastle Road · Liverpool