BIG4 Yarra Valley Park Lane Holiday Park

Please note that this property does not accept payments with American Express credit cards. Please note that all credit card transactions over $500 will incur a transaction fee surcharge of 1.5%. As a family friendly park, the safety and comfort of all our guests is of the utmost importance. We welcome pets at the Park Managers discretion and other pets by negotiation. Guests can discuss their specific needs by contacting reception prior to booking and speaking to one of our friendly Guest Experience Officers. For the comfort of all our guests, here are some of the things you'll need to know when staying at a Park Lane Holiday Park with your pet. Things to know In accordance with the Disability Discrimination Act 1992, Service/Assistance Dogs are exempt from this policy and are welcome in ALL Park Lane Holiday Parks. For our guests who may experience severe allergy issues, we offer designated cabins that are strictly pet-free for your convenience. Please contact reception and speak to one of our friendly Guest Experience Officers who will be able assist in finding the right cabin for your next holiday. We cannot guarantee the availability of a pet-free cabin and therefore strongly recommend you discuss your preference prior to booking your accommodations, rather than at check-in. For dogs to be permitted in park and in cabins, they must meet the following criteria: Maximum of 2 pets in one cabin/site. Pets must be house trained and well behaved. Pets are not permitted on the beds or couches within our cabins. Pets own bedding or crate/s must be supplied by the guest. The breed and size of the dog must be declared at the time of reservation. Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway and will not be tolerated. Pets that shed excessively will not be permitted inside the cabins. For the health and safety of all our guests and their pets, all visiting pets must be treated for fleas prior to arrival and be up to date on all vaccinations as required. “Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within all parks. The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time. PET FEES & CHARGES A ‘Nightly Pet Charge’ for all CABIN bookings of $15.00 will be applied per pet, per night and is payable at time of booking. This fee covers dirt brought in from paws, reasonable amounts of pet hair and general pet smells. A ‘Nightly Pet Charge’ for all SITE bookings of $5.00 will be applied per pet, per night and is payable at time of booking. This fee covers park pet facilities and maintenance. An 'Excessive Cleaning Fee' (from $200) will be charged if a cabin is left in an unacceptable condition due to pets. This includes pet hair on beds/couches, inside toilet accidents, minor repairs etc. Further damage to floors, furniture and fixings will be recorded, assessed, repaired and billed accordingly. Park Lane 'Petiquette' Pets are the responsibility of their owners at all times and must not be left unattended inside cabins unless crate trained and enclosed in a suitable crate. Where dogs are kept in a crate in a cabin; The temperature of the cabin should also be maintained in such a way suitable for the weather. The pet must not be left unattended for extended periods of time or overnight. No wet or excessively dirty pets are permitted inside cabins. Owners must pick up after their pets doo doo and deposit in the outside bins provided. All dogs must be kept on their lead while out in the park. Pet blankets and accessories are not to be washed in the cabin or communal washing machines. Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions. We are all about PET DIVERSITY! If your best animal friend doesn't come with four paws and a waggy tail, call and speak to one of our wonderful Guest Experience Officers prior to booking and they will advise whether we can accommodate your scaly or feathered mate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.