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US · couple · Oct 2026
10/10
I loved the walking trail by the river. The bed was amazing.
US · couple · Oct 2026
Staff was super helpful and friendly, room was clean and comfortable
The weekend cook for breakfast could have been more on top of getting food out. We came down halfway thru breakfast, no eggs or sausage or biscuits, more didnt commenting for almost 20 minutes.
AU · couple · Sep 2026
Clean and friendly
Location
Nothing
BE · couple · Sep 2026
Zou ik terugkomen
Geweldige locatie, praktische badkamer, heerlijke douche, goed bed. En belangrijk, het raam kon ‘s nachts geopend worden, goede parking voor de deur, vriendelijk personeel, thee en koffie 24 u beschikbaar
Niets
US · family_with_children · Sep 2026
We have been staying at this hotel for the fair for years, which is why this experience was especially disappointing. We booked a King Suite with a bathtub back in April. We specifically chose that room because we were traveling with our toddler, who has slipped in showers in the past, so having a bathtub was important for his safety. When we arrived, we were given an ADA-accessible suite with only a shower instead of the King Suite we had reserved. We immediately spoke with the front desk and explained the situation, but we were told they were completely booked and there was nothing they could do. We understand that hotels can fill up, but we booked our room months in advance in April. We should have been given the room we reserved. To make matters worse, the ADA suite also had a fireplace with glass that the King Suite we booked does not have. Our toddler ended up burning himself on the glass, which was incredibly upsetting. Had we been given the room we actually reserved, this would not have been an issue. What makes this even more frustrating is that we are not first-time guests. We have stayed here for the fair for years and have continued coming back because we trusted the hotel to provide a good experience. After being loyal guests for so long, being given a completely different room and then being told there was nothing they could do was extremely disappointing. Mistakes happen, but when a guest books a specific room months in advance especially a family with a young child the expectation is that reservation will be honored. Unfortunately, this experience has really changed how we feel about staying here in the future.
139 Bitterroot Plaza Drive · Hamilton