Borough Market Apartments

18 reviews

• MP

  Michaela Petra

  family · Aug 2025

  2/10

  Kaputt

• W

  Wasim

  family · Jun 2025

  2/10

  Wouldn’t recommend this place even for roaches. It’s all about the money and nothing else.

• C

  Catherine

  family_with_children · Apr 2025

  2/10

  This apartment and listing are a scam. When I messaged about getting a crib for the apartment, they told me that it was going to be twice as much as it said in the listing. When I pointed this out, they admitted their mistake and went by the listed price. We wanted to check in about 19 hours late so that we would have somewhere to land with our toddler after an overnight flight. We were told that this wasn't possible and that we would have to check in a day late with no refund for that first day. That turned out to be completely incorrect, and the "check in" process was just picking up the keys at a 24 hour convenience store. The address listed on our booking was different than the actual address. It was in a worse location and was farther from public transport and attractions than it was supposed to be. Also, the key pick up location was half a mile away, so we had to walk our luggage and baby for an extra mile to pick up the keys. The apartment was not nice. It was bare and shabby and all of the furniture was uncomfortable. Finally, and most importantly, the apartment was FREEZING. We spent hours trying to message and call to get help turn on the heat while wearing our winter coats inside. The were slow to return messages and never answered calls. We never got the heat on and ended up leaving to find somewhere else to stay. After we left, they told us that the heat is controlled by the building, so it couldn't be changed. They're still refusing to refund us.

• M

  Melissa

  Jan 2020

  8/10

  Spacious and bright apartment!

  The apartment was in a great location, really bright and spacious! Good shower. Note that key collection is across town. Some items not there for longer stay eg cloth in the kitchen, but overall very good.

• A

  Amanda

  Nov 2019

  8/10

  ead the small print

  First the Good news, the flat is very nice. one bedroom, bathroom and open plan lounge/kitched. The bedroom is divided only by a curtain from the rest of the flat. The lat is secure and is situated only 5 minute walk to Shard/London Bridge/Guys Hospital. Caution if you have a medical complaint be aware that the there is a number of steep stairs to get up to the flats front door. All in all great location and nice flat. However, the booking process and customer service is awful. I booked through hotels.com and did not notice that you had to collect the keys from Camden or you could pay extra ££ for them to be delivered to the flat for when you got there. This piece of information is conveniently not shown on the front page of the description and you have to click read more to see it. For those who dont know this is a real pain getting across London. IAs soon as i received the confirmation i realised the process for picking up the keys and i tried to cancel, but they would have nothing of it. I tried contacting Hotels.com who contacted them on my behalf but again to no avail. When you arive in Camden you have to pay a cleaning bill, separately and only in Cash. They will not accept card payment for the cleaning, even though they have a card machine there and will let you pay the deposit fro the flat on it. I physicall had to exit the building find the local cash machine and then go back. Bottom line great flat but BE AWARE OF THE KEY & FEES COLLECTION PROCESS