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RS · family_with_children · May 2025
5 star :)
Really recommended place. Very close to the slopes, it takes 7,8 minutes with child. The staff was extremely attentive and helpful. For example, when we entered the spa with our child, they immediately asked if we needed a floatie or inflatable armbands. When we went into the playroom and everything was turned off, the receptionist quickly came in and turned everything on for us—just one of many thoughtful gestures. They really paid attention to every detail, both in the room and throughout the hotel. The room was fully equipped with everything we could need—quality bath gel, shampoo, body lotion, mirrors—nothing was missing. Very clean and a little view at the mountain from our room. A wide range of food eventhough we were at the end of season. So cute two huge aquariums in the restaurant - we enjoyed looking at them. The spa center was absolutely fantastic - clean, friendly staff and pretty relaxed. I also have to praise the ski rental—two wonderful people working there, very friendly and helpful. See you next year!
GR · family_with_children · May 2025
GR · family_with_children · May 2025
BG · couple · May 2025
Well, where should I start—our stay was a nightmare. There was a strong, unpleasant smell in the room, and we had to change it. The restaurant had an overpowering kitchen odor that stuck to our clothes for days, making it impossible to wear the same clothes outside. The breakfast and dinner were very poor and basic. The staff were unprofessional, and the rooms were old, extremely worn out, with bathroom issues.
The only “positive” was the 10-minute walk to the slopes
BG · family_with_children · Apr 2025
Borovets · Borovets