Boutique 1BR Apartment in the heart of Preston

8 reviews

• C

  Cíntia

  IT · couple · Jul 2026

  1/10

  Disastrous check-in, unreachable host, and apartment full of problems.

  This was, without a doubt, the worst accommodation experience I've ever had on Booking.com. The check-in process is completely disorganized and unnecessarily bureaucratic. Instead of a simple process, the guest receives numerous long texts, links, and confusing instructions. They inform you that a code will be sent to pick up the keys from a locker located at another address, about a 15-minute drive from the apartment. The problem is that this code simply didn't arrive at check-in time. I waited outside, in the cold, from 3 pm until almost 6 pm, without any response from the host. I sent several messages and was completely ignored. I only managed to get into the apartment because I had to call Booking.com support, who had to intervene. Only after Booking's call was the code finally sent. Besides wasting almost three hours of my trip, I also had to pay for a taxi to pick up the keys while carrying heavy suitcases. The host claims to have sent a link with the code, but this never happened. I reviewed all the messages and links I received. None contained the code. The sheer number of links sent was so absurd that even the Booking.com chat displayed alerts about possible phishing attempts. After payment is made, they still demand the submission of various sensitive personal data, including a photo of an ID, a selfie, and a phone number, without any transparency about how this information is handled.

  As if that weren't enough, the accommodation presented several other serious problems: * The building is difficult to find because the address doesn't have a visible number. * The apartment is on the second floor and there is no elevator, something important that should be clearly stated. * The most absurd thing is discovering that there is a key safe on the apartment door itself. In other words, all the bureaucracy, the trip to another address, and the almost three-hour wait could have been avoided. * They don't provide a code to enter the building, only a physical tag. * The intercom was deactivated, making it impossible to receive visitors or deliveries. * The hot water was completely inadequate. After about 30 minutes of showering, it became completely cold and remained so for the rest of the day. It only heated up again the following morning. It is unacceptable to pay for accommodation and not be able to take a second hot shower. * The mini-fridge makes a constant noise throughout the night * During my stay, the temperature reached close to 30°C and the apartment had no air conditioning or even a cheap fan. The heat inside the property was unbearable. * The bed is of low quality, makes noise when we move, and the headboard is unstable. * The blinds are inadequate. They do not block out light and leave large gaps on the sides and top, making the room very bright in the early morning hours. * The bed is of very poor quality, it makes noise when you move and the headboard is unstable. * The cigarette smoke alarm in the building's hallway remained beeping 24 hours a day for several days and no one took any action. * The building's courtyard was full of trash, attracting numerous large flies that circulated through the hallways and entered the apartment. Another inconvenience is the check-out process.

• A

  Alessandra

  GB · solo_traveller · Nov 2025

  9/10

  Good location

• B

  Bianca

  GB · couple · Nov 2025

  10/10

  Me senti em casa!

  Muito organizado e os anfitriões muito prestativos e preocupados em garantir uma boa estadia.

  Estava tudo muito bom

• H

  Hayata

  JP · solo_traveller · Jul 2025

  7/10
• F

  Frank

  IE · young couple · May 2025

  10/10

  Exceptional