Cabañas del Capitan

131 reviews

• O

  O3375IWamandaf

  Family · Sep 2024

  2/10

  Absolutely the Worst

  Absolutely Everything was complete nonsense i absolutely felt the vibe wayyyy off the unknowledgeable receptionist lady's and guys all gave weird faces plenty of eye rolling when we would ask questions about anything or talk so softly. Anyhow I had made a reservation via the phone and omg the day that i arrived which was Sunday September 1st around noon immediately wanted to charge me 3 times more than what they had mentioned to me. I do not recommend absolutely anyone to stay at this hotel. I had the worst experience ever never going there again. you all need to replace with customer service highly qualified superior customer service.

• O

  Oscar

  family_with_children · Dec 2023

  8/10

  My reservation was for 2 adults and a 14 year old minor, but at the time of the reservation the receptionist stated that the minor was supposed to be a 1 year old infant so therefore they charged almost 1800 pesos more.

• 6

  641dwaynes

  CA · Couples · Dec 2023

  4/10

  Disappointing

  Booked this for 14 days but realized our mistake after one day, our room was filthy and we had to go out the next day for cleaning supplies to sanitize the whole area. We took this up with the front and were offered other rooms, however, we had sanitized the room to our liking and were NOT doing it again. Lounges and umbrellas around the pool were black and covered with bird droppings . No internet in room so we had to go to the pool to get Internet. Bed was like a rock , Balcony door did not lock and main lock was from the seventies with a chain. Open air kitchen with some potted plants to separate the neighbours table from your table and we each got to stare at each other. We ending up putting our umbrella on its side to give us some privacy. Nothing to light our gas stove with and no hot water. Bought some pinesol to spray clean our counters because the birds were welcome to come in and leave their calling cards. We tried to get our money returned after three days of trying to adapt but the management said no way, no refund. So we made the best of and roughed out the last 11 days. This property is VERY LOUD and if you are going for R&R, this is not the place for you. The staff were lovely and there are no complaints about them. We have been to Mexico, over twenty years and this was the most disappointing trip we have ever made. First time we were excited to be leaving our vacation. I think you can probably do a 2/3 day but the rest was spent out of the resort. These pictures are accurate, and sincere. I wish this property well, but they need to clean up their acts.

• J

  Joyce

  US · solo traveller · Dec 2023

  10/10

  I came to walk along the beach of course, but the best of the best were the helpful staff.

  The breakfast buffet was good, but since it wasn't free, I ate breakfast elsewhere 2 of the 4 days.

  The signs saying we weren't allowed to hang our wet bathing suits on the railing. = )

• DD

  Dwayne Donald

  Dec 2023

  4/10

  Very disappointed in this resort, we arrived late and we were shown to our room , we were very uncomfortable with the open kitchen and open space with our neighbour. We went to a grocer the next morning and throughly cleaned our place. It was very gross, but we decided to stick it out for 3 days. By day three we were ready to leave and find a better resort that suited our comfort zone. Unfortunately they would not give us a refund and though they did try to give us another room , we decided to stay put because we had cleaned the room and didn’t want to clean another. So we made the best of an extremely uncomfortable situation. The only internet was by the pool and lobby, we had been told it would be in our room the next day, never saw it,haha . Our bed was so hard, my wife had to put towels down to soften the mattress so she could sleep. No matches for our gas stove, and no hot water in the kitchen, it was so bad it was funny. The birds had free range to visit and leave calling cards. Pool was nice except for the dirty lounges and bird poop on the back of the lounges. The umbrellas were nicely decorated with the bird droppings also, nice to look at when you are relaxing. Every chair and couch were uncomfortable. Because the kitchens were open, it was very, very loud. Found popcorn kernels under the bed and a discarded plastic cup under the shelf in the kitchen. The resort looked nice in the pictures and the people working there were lovely. Never so happy to leave a holiday.