Canfranc Estación, A Royal Hideaway Hotel - Gran Lujo

73 reviews

• E

  Eva

  Oct 2025

  6/10

  Disappointing

  Beautiful hotel in a lovely location. They have done a fantastic job when renovating this historical building. However, it's quite pricey for what you get and you have pay extra for a lot of things that are standard in hotels of this category & price bracket. Furthermore, and more importantly service was very hit & miss. Although some staff were lovely and went out of their way to be helpful, there were others where service levels left a lot to be desired and others where they were even downright rude. Guest relations were a joke and assistance & information when trying to make restaurant bookings at the hotel were almost non existent. Bear this in mind when staying here as they are few other restaurants around. Hotel management need to realise that when billing yourself as a 5 star 'Gran Lujo' establishment this doesn't just apply to the building, it applies to the levels of service provided and here this hotel has been found severely wanting

• A

  Andrea

  Oct 2025

  6/10

  Stuffy rooms. No air conditioning in any rooms or facilities.

• M

  Marcela

  Sep 2025

  10/10

  Si

• C

  Carlos

  friends · Sep 2025

  10/10

  Todo me gustó, pero sobre todo el personal que hace que te sientas como en casa!

• H

  Hao

  Sep 2025

  10/10

  非常好

  酒店的一切都很棒。周边环境很特别，酒店内部的装饰风格我很喜欢。整个酒店也让人仿佛穿越回20世纪初。工作人员热情，酒店的餐厅也不错。