Canterbury House By Horizon Stays

8 reviews

• E

  Elisabeth

  NO · extended_group · Oct 2025

  5/10

  Kritikk for ikke varme som fungerte

  Huset med 4 soverom og området i Redcar var fint.

  Kritikk for at vi måtte ordne varmen selv. Den skulle vært satt på flere dager før vi kom.Vi fikk beskjed om å skru på varmen selv. Og det var fortsatt bare 15 grader dagen etter og personale kom å så på varmen. Det var fortsatt bare 15 grader etter 2. dag i slutten av oktober.Det var ikke bra for flere av oss ble forkjølet med feber og kraftig hoste.

• J

  Jason

  GB · family_with_children · Aug 2025

  10/10

  Lovely stay in a great place and at a good price

  You get the entire property for a great price! The location was wonderful for a nice walk to the beach a really nice cafe close by and just a 25 minute beach front walk walk to the town It was perfect for our family

  I wouldn’t really say there was anything we disliked there was a few things that needed touching on like weeding but it was lovely and clean

• Y

  yosief

  GB · family_with_children · Aug 2025

  10/10
• JD

  John Durance

  GB · solo_traveller · Jul 2025

  4/10

  Need clearer entry instructions and heating went off. Additional deposit for bins.

  Rooms were all a good size and it was clean.

  Instructions on arrival was that there was a lockbox at the property - I looked for 10 minutes for this , realised it was a digital key pad. No instructions on how to use it , so had to call the property owners . I waited, locked out, until they called me back . They then told me how to use it (not simple) - I could not see the key pad display in the sunlight and it triggered an incorrect code alarm, so had to wait until this reset. Eventually I got in only to find the battery on the alarm needed replacing . The agents did get someone round to replace it. My wife arrived later at (5 am) , having been at her dying mother's bedside ll night. She could not use the door keypad & set off the alarm, she called me on my mobile to let ger in . So neither of us had a good night. Two days later and no hot water - again called the agents who requested us to send the boiler error code message , which we did . It was low pressure and they sent us instructions on how to reset the pressure ! We didn't feel comfortable doing this, so requested again they get someone round to do it . They did , just as well , it not as simple as the instructions , the dials are in an inconvenient place. Anyway this got fixed so eventually we could have a shower. Note you are also requested for an additional £50 deposit to make sure you leave the bin out on Wednesday , otherwise we would not get this back . Pointed out that the previous tenants had left empty beer bottles outside , and the bin was completely full . When we left, we did squeeze our bin bag in and again informed the property of the above , only to receive a standard mail again from booking.com about putting the bins out. The roads around here are busy with a lot of cars. As you can tell I am not a happy guy , we watched my wife;'s mother die in the care home , the reason we rented here, but the key pad , heating and bin situation stressed us out even more at a troubling time.

• P

  Paulina

  GB · family with young children · May 2025

  7/10

  Good

  house in a good location, close to the sea and in a quiet area

  very poorly equipped kitchen, not really suitable for cooking dinner for the family