Carlton Downtown Cairo

515 reviews

• RA

  Rajib Ali

  SA · couple · Oct 2026

  10/10

  Excellent

  The best location to feel the cairo vibe The pvt garden space and the carlton roof garden . Supportive and friendly staff Sunset view from the private garden

• A

  Aloys

  NL · couple · Oct 2026

  7/10
• AA

  Abdelrahman Ahmed.

  EG · solo_traveller · Oct 2026

  10/10
• M

  Mohamed

  EG · couple · Oct 2026

  9/10
• M

  Maged

  AE · solo_traveller · Sep 2026

  1/10

  Disappointing experience

  My experience with Carlton Town Cairo Hotel, especially their rooftop garden, was absolutely disappointing! The way guests are treated is completely unacceptable. There is a serious lack of hospitality, professionalism, and respect for customers. Instead of making guests feel welcome and valued, the experience left me feeling frustrated and completely let down. The rooftop garden should be a place where guests can relax, enjoy themselves, and receive proper hospitality. Unfortunately, my experience was the complete opposite. I felt that the level of service and treatment I received did not reflect what I expected or what I was paying for. The entire experience left me feeling misled and extremely dissatisfied. Hospitality is about respect, honesty, and making guests feel welcome. Unfortunately, I experienced none of that here. I would strongly advise anyone considering visiting this hotel's rooftop garden to be very careful and make sure they fully understand what they are paying for and what services they can actually expect.