Casa Al Prato Apt. F

62 reviews

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  Silvia

  GB · extended_group · Sep 2026

  3/10

  Varenna is a beautiful spot. The apartment views stunning, but the state of it shabby for the cost.

  The Location of the apartment is perfect, very central, a two minute walk to the main square in Varenna. I had booked this apartment before, a few years ago, so I was looking forward to bringing my friends along for some sightseeing. The views from the apartment are stunning. The train station, the Ferry stop, restaurants and bars are all within walking distance. The bars, restaurants offer a variety of food and drinks at a very reasonable price. A small shop, bakery and delicatessen are also found around the main square. The locals are welcoming, very kind and courteous.

  I wasn't sent an email with the code to enter the apartment. I called the rental company to ask for the code. The female member of staff I spoke to was very rude, impatient and insisted I did not have a booking. As I came off the call to her I received a call from a male member of staff asking me to pay the city tax. I mentioned to him that I had not received the code and he sent me an email with all the details to enable us to enter the property. I couldn't open the link. I called back and the female member of staff implied that I was "stupid" as the link had been sent to many customers in the past who did not have a problem with the link. She finally shouted the number at me to enter just after 4pm. I paid the tax immediately once I entered the apartment. I realised later that day that I was charged double the amount and had to ask for a refund which took a few days to process. Not the best start to our holiday. The three of us had been travelling since 4.00am. No mention of 3 flights of stairs, and no lift, to get to the apartment (although I was aware). No welcome pack - a few tea bags, coffee, milk, a biscuit maybe, would have been nice. Not even a bottle of water in the fridge on such a hot day. Only one plug in the kitchenette, so cant boil a kettle and have a piece of toast at the same time. The kitchen table leg peeling, the cream kitchen chair covers all stained. The two seater sofa in the lounge area had both seats badly torn. The bathroom dustbin, broken. The light fitting above the mirror in the bathroom also broken and hanging off the wall. The paint pealing off the walls quite badly. The bedrooms had fans. No air conditioning. The fan in my bedroom didn't work properly. One lightbulb also not working. When I opened the cupboard to unpack, there was a pile of stained, dirty towels in there. Not sure if it was blood or make up. It took many phone calls and messages to try to get a least a few of the issues resolved.

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  Nathalie

  CA · extended_group · Sep 2026

  7/10

  L’endroit est bien mais manque un peu de produit essentiel .

  L’emplacement sauf soir ou restaurant ouvert en bas bruit jusqu’à 23h00 après tout est calme

  Nous sommes 4 adultes 4 nuits 2 rouleau de papier toilette , aucun savon pour le corps , aucune lavette pour comptoir ou table nous aurions aimé pouvoir nettoyer. Nous avons demander des produits de base la réponse a été maison de vacance . Je loue 3 à 5 fois par année depuis plus de 10 ans et jamais eu de problème avec des articles de base .

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  Indre

  LT · family_with_children · Aug 2026

  10/10

  Lokacija, apartamentų dydis tikrai labai patiko, vaizdai kvapą gniaužiantys, bute yra viskas ko reikia.

  Lovos labai labai nepatogios, tiesiog nelabai pavyko miegoti mums visiems,nes itin kieti čiužiniai. Svetainėje sofos labai patogios sėdėti,bet suplyšęs gobelenas, tikrai reiktų atnaujinti.

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  İnnap

  TR · couple · Jul 2026

  9/10

  Ev tertemizdi. Konumu da çok iyi. Terastaki muhteşem manzarayı görmeden gitmeyin sakın.

  Konumu çok iyi. Ev tertemizdi.

• M

  Margaret

  AU · solo_traveller · Jul 2026

  9/10

  The apartment was very nice, with a lovely position very close to everything. I explored all the sights near and far.

  Not a great view from ground floor, but very comfortable.