Casa Cupula LGBT Luxury Resort

145 reviews

• A

  AARON

  PR · couple · Oct 2026

  8/10
• R

  ronik418

  Solo travel · Aug 2026

  2/10

  Avoid it. Many better options and in better locations.

  I rarely leave negative reviews, but my experience at Casa Cupula was so disappointing that I feel other travelers should be aware. When I checked out, I noticed my bill was much higher than expected. After reviewing it carefully, I found I had been charged nearly 3,000 to 4,000 MXN for pool food and drinks I never ordered, as well as minibar items I never consumed or even opened. If I had not gone through the bill line by line, I would have paid for charges that were not mine. When I questioned the charges, the staff initially insisted they were correct. However, they quickly removed thousands of pesos from my bill. No one apologized or acknowledged the mistake. The situation became much worse when I spoke with the guest services representative, Pedro. Instead of handling the issue professionally, he called me “playing the victim,” “a drama queen,” “dirty,” and “uneducated.” He dismissed my concerns and never apologized. I was supposed to stay one more night, but after being overcharged and spoken to this way, I no longer felt comfortable staying at the hotel. Even under these circumstances, they refused to refund my final night. Mistakes can happen, but what matters is how they are handled. In my case, there was no accountability, no apology, and no attempt to make things right. I left feeling disrespected and unwelcome. Based on my experience, I cannot recommend Casa Cupula. I strongly encourage future guests to carefully review every charge on their bill before checking out.

• S

  Southernskier162

  JACKSON, MISSISSIPPI · Solo travel · Jul 2026

  10/10

  Great Fun & Great Value

  After several times visiting PVR Casa Cupola will always be my choice for accommodations. Some will say it’s to far away from the zone. It’s not far at all. I walk to the beach in about 15 minutes. An uber or taxi back from the zone was less the five dollars and about a ten minute trip. That short distance will place you in a secluded quiet place. On one trip to PVR I decided to stay at one of the well known LGBT hotels directly on the beach. It was a mistake. The condition of this beach front hotel made it apparent that Casa Cupula is a much greater value. Casa Cupala is well maintained, the rooms at Casa Cupala are tastefully decorated. No all look alike cookie cutter rooms. The staff at Casa Cupala do a great job. The bar tenders at the Pool Club deliver great service. The on site restaurant provides quality food at a reasonable price. There is a covered outdoor patio at the restaurant which is a delightful setting for outdoor dining. I look forward to seeing the staff when I return in late August. Casa Cupala will always be my choice for accommodations when in PVR.

• 3

  376reggien

  Couples · May 2026

  10/10

  Casa Amazing Cupula!!!

  The Best place to stay In PV hands down! OMG we had such a good time. Firstly we booked the Frida Suite. It is a beautiful one bedroom suite with amazing views of water and land. The beautiful architecture of city meets the ocean. Amazing sunrise, amazing sunset. The hotel had poolside dining and entertainment each of our 7 night stay. One person that made our stay special is Osvaldo. Osvaldo waited on us and greeted us each morning at breakfast. He made sure our meals were prepared well and ensured we had what we needed. Osvaldo was so accommodating, helpful and nice that it was like I was in PV visiting him. 😂😂😂. The entire team was awesome. If you’re looking for night life the team at Casa Cúpula will help you find the best time in those Zona Romántica streets. When you go to Casa Cúpula look for Osvaldo, he will take care of you. My experience was a 10/10.

• E

  EricNilson

  CLEVELAND, OHIO · Friends getaway · Mar 2026

  10/10

  Fabulous Gay Family Environment

  I had the absolute pleasure of staying here in the Bella Vista Suite for the past week. The suite was spacious with a huge balcony overlooking the bay, a dining table for six, a full kitchen, and a king sized bed with a large bathroom (separate shower stall and bath) and plenty of storage space for 1. The staff at check-in were friendly, helped with luggage, and made the process very easy. The main pool area featured a taco restaurant that everyone enjoyed, and a bar that was staffed all day by handsome men who were very happy to get your drinks for you. I only wish that the bar was a little higher quality… pina coladas were made with a low quality mix rather than actually mixing together pineapple juice, cream of coconut and run. A minor point, but one they could improve. There was also a “secret garden” off the main pool where one could wonder for sexual intimacy. Nice to have everything you need in one place! But here’s the secret to this place … the atmosphere they create. Everyone in our group (of various body types and ages) felt amazingly welcome here, and the crowd was without attitude. It felt like one big gay family. The pool area was alive with loud music Thursday to Sunday when the hotel hosts special events … rooms close to the pool would be noisy (and are noted on the hotel’s website as such). The sense of family created here made the slightly run-down rooms disappear (for instance, the screen door on my balcony was torn in many places, so not very effective at keeping out bugs … why didn’t someone on the housekeeping staff report this to be repaired?). If you’re looking for new and glitzy, look elsewhere. If you’re looking for a fun gay scene with all types of men, who are there for a good time to enjoy with each other, that has a restaurant on site, and is literally a 10-minute walk into the gayborhood (or a $4 Uber ride as the walk into the gay village is straight downhill) this place rocks! I’ll be back, with pleasure, to this wonderful spot of gay positive energy!