Casa de Alba Hotel Boutique

142 reviews

• E

  eudilmas2018

  Family · Jun 2026

  4/10

  Worst experience in Cartagena

  ⭐️⭐️☆☆☆ (2/5) Our experience at Casa de Alba, Cartagena, was very disappointing and, unfortunately, it is a hotel that we would not return to or recommend. From the beginning there were irregularities. The owner, Thomas, cancelled our original reservation on Booking claiming that our card had no funds, something that should never have happened and that we found completely arbitrary and inappropriate. Later, they changed our hotel without our consent. The biggest problem was the air conditioning. Inside the room it practically didn’t work and the temperature was unbearable, especially in the upper part where my companion was very hot. In the second hotel to which we were transferred, the air conditioning seemed to be externally controlled: during the night they put it in hot mode and it never cooled properly. Sleeping was extremely uncomfortable. In addition, they charged us 272,000 COP for two bottles of water and two bags of toast that were in the room, a completely disproportionate price. The situation got worse at the time of check-out, when they tried to charge us USD $1,100 when our original reservation was USD $800. When we refused, an unnecessary discussion and a very unpleasant situation were generated. The only thing truly rescueable about our stay was the magnificent service of Leyla, Mary and the cleaning team, who were friendly, professional and always willing to help. We must also recognise that the breakfast was delicious. Cartagena is a wonderful city and is full of spectacular hotels. Unfortunately, Casa de Alba was not up to par and, definitely, we will not stay here again.

• V

  Veruska

  PT · solo_traveller · Jun 2026

  10/10
• MC

  Maria camila

  CO · family_with_children · May 2026

  7/10

  Very pretty but wouldn’t Return. It’s not worth the price

  The staff was wonderful, the location id you don’t mind loud neighborhood, the house is beautiful, definitely not for kids

  The noise in the Street, the price is not worth it

• G

  gielv587

  Family · Apr 2026

  10/10

  Great hotel, 100% recommended

  Great hotel, good service, perfect location and very well atmosphere with great looks…!

• L

  Linda

  CR · solo_traveller · Apr 2026

  10/10

  Beautiful hotel!

  It’s a beautiful hotel. Breakfast was delicious. My room was outstanding. Location was perfect if you are interested in the old city. Most of the staff was well trained and helpful.

  Check in was a little rocky, they use those gizmos that you have to scan to get information. My phone would not pick up the code which meant several trips to reception to ask about the safe, hot water, hours for breakfast and mini bar prices. But luckily my room was very close to reception.