Casa de Mateo Ellias

96 reviews

• S

  Sandra

  US · family with young children · Jun 2025

  1/10

  Left us sitting out in 35 C (100F)heat - Terribly poor management

  Location was the only redeeming factor

  We only stayed two nights and wished we hadn’t. First, the property contacted us on Booking with some initial information. That was great! We responded providing our arrival information and let them know we were about an hour away coming from Split. We messaged on booking and on the whatsapp number they provided. We heard nothing back! We decided to go ahead and try to grab lunch somewhere we could walk. After lunch and after no contact at the check in time of 2:00 (now two hours since we gave our anticipated arrival time) we didn’t know what to do. It was 35 C out and so terribly hot. The kids were frying in the heat and we couldn’t wait forever. Nonetheless, we got some ice cream and waited another hour in the 35 degree heat. It was now three hours we had been waiting for contact from our host. Since it’s a long walk down in the 35 degree heat, we decided to send one of us down into the old town (cannot be accessed with the vehicle) to see if we could find help. After a long walk in 35 degree heat, my husband arrived at the apartment and found a different phone number and email on the door - he rang and emailed these contacts and got nothing back. He then decided to ring the bell to the apartment (which was awkward since we didn’t know if we had been scammed, or if it was even the right apartment) and finally someone came to the door. After three hours of no contact from our host, and 35 degree heat, finally we had help. While my husband had gone to walk down, I had called booking for help and they tried all the emergency contacts for the host. They also got no response!! This was an awful way to handle the arrival of a guest! Being hot and sweaty, we decided to just try to move on with the apartment. Upon close inspection of the apartment, it was very dirty. There were poop stains on our toilet. The floors were dirty. The patio was dirty with bird poop on all the chairs. There was really bad mold in one of the showers (and not a little!).

• C

  Charles

  GB · group · Oct 2024

  3/10

  Beware what is advertised may not be what you get

  The issue with this apartment is that it is not what it claims to be. It is advertised as a twin room with 2 double beds. In fact it is a tiny room with one double bed. Also but less significantly the bathroom is through a corridor which houses the shared washing machine and used by the cleaning staff. As the apartment was not suitable and as advertised, I spoke to the owner on arrival to complain. At first she said that it was linguistics. A twin room apparently means a room with a double bed suitable for a married couple. Her words. The website clearly states a ‘twin room with 2 double beds’. After a long conversation with the owner, she agreed to give me a full refund. However, Booking.Com claim they were not aware and therefore it took a lengthy call with Booking.Com to secure the refund. Fortunately the offer of the refund was clearly documented by the owner in an exchange of messages with me on Booking.Com. The refund is therefore now coming to me. In summary beware: what is advertised may not be what you get. However the owner has provided a full refund. Surely better to advertise the property correctly to begin with and avoid the guest disappointment.

  See above

• E

  Eleanor

  GB · young couple · Sep 2024

  8/10

  Absolutely wonderful stay.

  The roof terrace was stunning, such a beautiful way to enjoy our breakfast and a drink before dinner. The bed was comfortable and the flat had everything that we needed. The shutters were really effective and kept out all light and some noise (there is always noise in the Old Town). The location of the apartment was absolutely wonderful, it was so close to the main street (Stradun) and the harbour area. But also close to the Buza gate so not too far to carry suitcases. The staff were great, a real pleasure to deal with.

  As others have mentioned the bathroom did have a bit of a smell at times, this then quickly disappeared. I think this might be present in all of the old town due to the ancient plumbing.

• J

  Jessica

  GB · with friends · Sep 2024

  8/10

  Very good

  The location was lovely and easy to get into the main town. The view was very nice. The room was a good size for what we needed it for. And the owner was lovely and helped us out alot.

• D

  Daragh

  IE · young couple · Sep 2024

  8/10

  Very good